Opportunity at
SutherlandAssociate Manager - Team Manager - Tech
This Manila role leads a customer success team serving a cloud communication and collaboration client. The manager oversees daily operations, works to raise satisfaction and retention,…
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About This Role
This Manila role leads a customer success team serving a cloud communication and collaboration client. The manager oversees daily operations, works to raise satisfaction and retention, coaches customer success managers, and aligns with renewal and expansion teams on retention-focused selling.
Job Description
This Manila role leads a customer success team serving a cloud communication and collaboration client. The manager oversees daily operations, works to raise satisfaction and retention, coaches customer success managers, and aligns with renewal and expansion teams on retention-focused selling.
Responsibilities
- Lead customer success representatives toward satisfaction and retention targets
- Align with renewal and expansion teams on retention-focused selling
- Recruit, coach and give feedback to team members
- Track and communicate team metrics regularly
Requirements
- At least 5 years of customer or account management experience
- At least 2 years managing customer success teams at a SaaS or telecom company
- Experience working with C-level executives and handling escalations
Qualifications
- BA or BS degree; an MBA is preferred
- Experience with change management and customer adoption practices
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this an on-site job?
The posting lists the role in Manila as an on-site position.
What type of team does the role manage?
The role leads a customer success team that serves clients of a cloud communication and collaboration product.
What experience is required?
At least five years of customer or account management experience, including two years managing customer success teams, is required.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.