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TamaraAssociate Product Manager - Care
Tamara, a fintech platform operating in Saudi Arabia and the GCC region, is hiring an Associate Product Manager - Care. Backed by investors such as Sanabil…
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About This Role
Tamara, a fintech platform operating in Saudi Arabia and the GCC region, is hiring an Associate Product Manager - Care. Backed by investors such as Sanabil Investments and SNB Capital, the company serves over 25 million customers and more than 130,000 partner merchants across sectors like retail, travel, education, and healthcare. This hands-on role is designed to accelerate professional growth within product management by tackling company-wide initiatives alongside an executive…
Job Description
Tamara, a fintech platform operating in Saudi Arabia and the GCC region, is hiring an Associate Product Manager - Care. Backed by investors such as Sanabil Investments and SNB Capital, the company serves over 25 million customers and more than 130,000 partner merchants across sectors like retail, travel, education, and healthcare.
This hands-on role is designed to accelerate professional growth within product management by tackling company-wide initiatives alongside an executive mentor and key stakeholders. The successful candidate will address live business challenges, collaborate with multidisciplinary teams, and help transform support-heavy processes into streamlined self-service workflows.
The position requires strong analytical abilities, project management skills, and fluency in both Arabic and English. It suits a proactive self-starter who thrives in fast-paced, ambiguous settings and possesses a data-driven approach to problem-solving. Responsibilities involve gathering user feedback, writing detailed user stories, tracking partner journeys, supporting regulatory compliance, and driving the automation and launch of partner-facing tools and initiatives.
Responsibilities
- Draft high-quality requirements and user stories addressing user pain points
- Partner with engineering, design, and marketing teams to launch products on time
- Gather squad feedback and integrate it into product development workflows
- Maintain product policies and procedures for regulatory compliance
- Define and prioritize Partner Self-Serve initiatives across the Partner Portal, mobile apps, and merchant help centers
- Manage backlogs, document acceptance criteria, and track initiatives from discovery to launch
- Examine partner contacts, journey metrics, and operational insights to reduce friction and build self-service workflows
- Design tools and surveys to collect partner feedback and evaluate the support experience
- Provide partners with clear communication regarding disputes, compliance, onboarding, settlements, payouts, and account management
- Automate, test, launch, and improve partner journeys while tracking outcomes like self-serve resolution and partner satisfaction
Requirements
- Bachelor degree in Engineering, Computer Science, Business, Marketing, or a related discipline
- At least an internship or co-op training experience in a relevant field with a maximum of 2 years of overall experience
- Fluency in reading, writing, and speaking both Arabic and English
- Demonstrated project management capabilities with ownership over deliverables
- Strong analytical and problem-solving skills focused on data-driven decision-making
- Organizational skills to prioritize, multi-task, and work independently
- Influencing and persuasion abilities utilizing logical business cases
- Self-starter mindset with a bias for action in fast-paced environments
- Resilience, adaptability, and a collaborative, goal-oriented attitude
Core Skills
Frequently Asked Questions
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What is the location and remote status of the position?
The posting specifies that the role is on-site, though a specific city or location is not stated.
What is the employment type for this role?
The position is a full-time employment opportunity.
What experience is required for this role?
Candidates need a bachelor degree in a relevant field and at least an internship or co-op training experience, with a maximum of two years of overall experience.
Is salary information provided in the posting?
The job posting does not specify the salary for this role.
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