On-site opportunity at
TamaraCollections Advisor
Tamara, a prominent financial technology enterprise operating across Saudi Arabia and the GCC, is seeking a Collections Advisor to operate from the New Cairo facility in…
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About This Role
Tamara, a prominent financial technology enterprise operating across Saudi Arabia and the GCC, is seeking a Collections Advisor to operate from the New Cairo facility in Egypt. Backed by investors such as Sanabil Investments and SNB Capital, the organization provides financial solutions to more than 25 million users and upwards of 130,000 merchant partners across sectors like retail, healthcare, travel, and education. In this on-site position, the incoming professional will…
Job Description
Tamara, a prominent financial technology enterprise operating across Saudi Arabia and the GCC, is seeking a Collections Advisor to operate from the New Cairo facility in Egypt. Backed by investors such as Sanabil Investments and SNB Capital, the organization provides financial solutions to more than 25 million users and upwards of 130,000 merchant partners across sectors like retail, healthcare, travel, and education.
In this on-site position, the incoming professional will function as a key contact point for individuals navigating collection procedures, managing customer grievances, verifying details, and guiding cases toward prompt resolutions. The ideal candidate is detail-driven, proactive, and capable of operating effectively within a rapid financial technology setting by converting difficult escalations into actionable outcomes.
The role involves managing everyday escalation tickets, coordinating alongside internal teams, conducting root cause analysis for regulatory matters, and drafting compliant replies via email and the Salesforce portal. Additionally, the person will handle operational tasks such as performing call audits, reviewing chat and email interactions, and identifying systemic issues to recommend process improvements. Professionals who excel at dissecting problems, maintaining a customer-first approach during challenging financial discussions, and working in high-volume environments will find this opportunity well-suited to their skill set.
Responsibilities
- Manage daily collection escalation tickets and coordinate with various departments for resolution
- Perform root cause analysis on legal and regulatory escalations
- Draft accurate, compliant responses using Salesforce and email
- Spot systemic issues within collection workflows and propose risk-mitigation improvements
- Conduct ad-hoc duties including transcript reviews and call audits
- Review chat and email communications to verify adherence to collection policies and local laws
Requirements
- Minimum of one year of background in a high-volume collections or customer care environment focused on chat or email
- Bilingual fluency in both English and Arabic for managing legal paperwork and stakeholder communication
- Proficiency with CRM applications like Salesforce and Zendesk
- Strong command of Google Sheets or Excel
Qualifications
- Prior background working in the buy now, pay later or financial technology industry
- Familiarity with debt collection guidelines set by SAMA and CBUAE
- Possession of a customer-first mindset when handling difficult financial dialogues
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
This role is based at the employer office located in New Cairo, Egypt.
What is the remote work policy?
The posting specifies that this is an on-site role based in the Egypt office.
What experience is required for this job?
Candidates must have at least one year of experience in a high-volume customer care or collections role focusing on chat or email, alongside bilingual fluency in English and Arabic.
What is the salary for this role?
The job posting does not specify a salary.
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