Associate Renewals Manager

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Remote

Salary

Undisclosed

Department

General

Employment

Full-time

Experience

Not specified

Published1d ago

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About This Role

GitLab is seeking an Associate Renewals Manager to join their team. GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations accelerate digital transformation, enhance developer productivity, improve operational efficiency, and lower compliance and security risks. Millions of registered users and over half of Fortune 100 companies rely on the platform to ship secure software rapidly. Team members at the organization incorporate artificial intelligence into daily workflows as a productivity…

Job Description

GitLab is seeking an Associate Renewals Manager to join their team. GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations accelerate digital transformation, enhance developer productivity, improve operational efficiency, and lower compliance and security risks. Millions of registered users and over half of Fortune 100 companies rely on the platform to ship secure software rapidly. Team members at the organization incorporate artificial intelligence into daily workflows as a productivity multiplier.

This full-time position involves driving customer retention, minimizing customer churn, and maintaining annual recurring revenue through phone, video, and email communications. The person in this role will evaluate license usage, coordinate true-up requirements, build renewal quotes, and support account executives and renewals managers administratively. Candidates should be ready to collaborate closely with customer success and sales teams while ensuring orders and purchase orders are completed correctly for internal approval.

The role is suited for professionals with a background in customer experience, sales development, or deal desk operations who understand subscription business models. GitLab maintains an equal opportunity workplace policy that bases all employment decisions on merit.

Responsibilities

Retain or expand annual recurring revenue by executing the renewal process
Drive retention and reduce customer contraction and churn via email, phone, and video channels
Assess license usage and handle true-up needs
Align customer business goals with renewal quotations
Provide administrative renewals support to account executives and renewals managers
Close renewals promptly
Partner with sales and customer success teams on strategy using analytics
Coordinate with customers to finalize purchase orders and order forms for internal approval

Requirements

Background in sales or customer experience such as sales operations, BDR, SDR, customer service, CSM, or deal desk
Demonstrated experience working with B2B software sales
Familiarity with subscription go-to-market strategies for customer success and renewals
Strong interpersonal, collaboration, and communication skills
Results-oriented and motivated mindset
Ability to negotiate, present, and close effectively
Willingness to work in accordance with company values

Qualifications

Prior experience working with technical products
Familiarity with application development, DevOps, or the software development lifecycle

Core Skills

Git Sales Negotiation Customer Service Recruitment DevOps

Benefits

Flexible paid time off
Team member resource groups
Equity compensation and employee stock purchase plan
Growth and development fund
Parental leave

Frequently Asked Questions

What is the employment type for the Associate Renewals Manager?

This position is full-time.

Is the salary specified in the job posting?

The salary is not stated in the source posting.

What location is required for this role?

The posting lists headquarters as remote in Ireland and remote in Israel, and notes that GitLab hires globally while some roles may have specific location eligibility requirements.

What experience is required to apply?

Applicants need a background in sales or customer experience, progressive experience in B2B software sales, familiarity with subscription go-to-market strategies, and strong negotiation and communication skills.