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RobinhoodBrokerage Communications Specialist
Robinhood operates a financial platform aiming to democratize finance for all users. The organization is currently seeking a Brokerage Communications Specialist to join its Market Operations…
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About This Role
Robinhood operates a financial platform aiming to democratize finance for all users. The organization is currently seeking a Brokerage Communications Specialist to join its Market Operations organization in Chicago. In this position, the specialist will manage the complete lifecycle of regulatory mass customer communications for broker-dealer and affiliated entities, including the newly introduced Trump Accounts program. Responsibilities include planning, drafting, routing items for approval, and verifying delivery. The role involves…
Job Description
Robinhood operates a financial platform aiming to democratize finance for all users. The organization is currently seeking a Brokerage Communications Specialist to join its Market Operations organization in Chicago.
In this position, the specialist will manage the complete lifecycle of regulatory mass customer communications for broker-dealer and affiliated entities, including the newly introduced Trump Accounts program. Responsibilities include planning, drafting, routing items for approval, and verifying delivery. The role involves close collaboration with Compliance, Legal, Product, Engineering, Operations, and senior leadership.
Candidates will also participate in a 24/7 on-call rotation to respond to critical operational incidents and draft urgent messages. This opportunity suits professionals with a strong background in financial services operations and regulatory compliance who possess rigorous attention to detail and strong coordination abilities.
Work takes place on-site at the Chicago office at least three days per week. The position requires US citizenship or lawful permanent residency.
Responsibilities
- Manage the full lifecycle of regulatory mass customer communication campaigns, including defining project scopes, timelines, and schedules
- Participate in a 24/7 on-call rotation to respond to operational incidents and draft urgent customer-facing messaging
- Validate delivery of required customer notices using reporting tools to ensure regulatory compliance for trade confirmations, statements, and disclosures
- Maintain comprehensive delivery evidence to support audits, regulatory reviews, and exams
- Partner with Compliance, Legal, and senior leadership to coordinate daily operational communications and concurrent regulatory projects
Requirements
- Hold active Series 7 and Series 24 licenses
- Bring at least three years of experience in financial services operations and regulatory compliance environments
- Demonstrate exceptional written and verbal communication skills
- Show strong project coordination abilities and comfort working with structured data and AI-powered tools
- Be a US citizen or lawful permanent resident
Qualifications
- Possess a bachelor's degree or equivalent practical experience
Core Skills
Benefits
- Performance-driven compensation featuring bonus programs, equity ownership, and 401(k) matching
- 100% paid health insurance for employees with 90% coverage for dependents
- Access to market AI tools and continuous AI skill-building opportunities
- Lifestyle wallet for wellness and learning expenses
- Employer-paid life and disability insurance, fertility benefits, and mental health benefits
- Paid time off including company holidays, sick time, and parental leave
- On-site perks including catered meals and events
Frequently Asked Questions
What is the location and remote work policy for this role?
This position is based in the Chicago office and requires in-person attendance at least three days per week.
What are the core licensing requirements for applicants?
Applicants must hold both Series 7 and Series 24 licenses, along with three or more years of experience in financial services operations and regulatory compliance.
Does the posting specify a salary for the Chicago location?
Yes, the expected base pay range for Zone 2, which includes Chicago, is $75,000 to $88,000 USD, with additional eligibility for bonus opportunities, equity, and benefits.
Are there any citizenship or residency requirements?
Yes, this position is restricted to US citizens or lawful permanent residents due to legal requirements.
Sample Interview Questions
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