Opportunity at
SwiggyCaptain 2
Swiggy seeks a Captain 2 to join Trip Assist, the concierge service within CREW operating on-site in Bengaluru. This hands-on position places the individual in direct…
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About This Role
Swiggy seeks a Captain 2 to join Trip Assist, the concierge service within CREW operating on-site in Bengaluru. This hands-on position places the individual in direct contact with travelers during live trips to handle immediate requests, resolve issues, and ensure seamless itineraries. The role involves working alongside Senior Captains and reporting to the Assistant Manager of Trip Assist. Responsibilities center on operational execution, rapid communication, and maintaining coordination with various…
Job Description
Swiggy seeks a Captain 2 to join Trip Assist, the concierge service within CREW operating on-site in Bengaluru. This hands-on position places the individual in direct contact with travelers during live trips to handle immediate requests, resolve issues, and ensure seamless itineraries.
The role involves working alongside Senior Captains and reporting to the Assistant Manager of Trip Assist. Responsibilities center on operational execution, rapid communication, and maintaining coordination with various travel partners. Ideal candidates bring direct operational experience from travel concierge services, tour coordination, or ground handling.
Personnel must be available to work rotational shifts, which include weekends, nights, and peak seasons, maintaining a 5-day work week.
Responsibilities
- Build day-by-day itineraries and time schedules using company service design standards
- Confirm hotel bookings and research dining, sightseeing, and activity options
- Incorporate personalized local recommendations and tailored schedule adjustments
- Answer traveler inquiries rapidly via chat using warm and clear language
- Format travel plans into visual checklists, simple maps, and clear day plans
- Escalate issues immediately with comprehensive context, photos, and proposed options
- Coordinate directly with hotels, guides, destination management companies, and transport vendors
- Complete all end-of-trip administrative tasks including NPS follow-ups, chat exports, and guide payments
- Utilize internal AI tools and identify repetitive tasks suitable for automation
Requirements
- Openness to working rotational shifts across a 5-day work week including weekends
- 1 to 5 years of relevant experience in a concierge role, trip management, or on-ground travel operations
- Demonstrated experience in vendor coordination for hotels, drivers, or guides
- Fast, clear, and warm written communication abilities via chat
- Strong operational mindset with high ownership and attention to detail regarding timings and logistics
Qualifications
- Genuine passion for travel and destination knowledge
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role is on-site in Bengaluru.
What are the working hours for this role?
The position requires working rotational shifts across a 5-day work week, which includes nights, weekends, and peak seasons.
What experience is required for the Captain 2 position?
Candidates must have 1 to 5 years of relevant experience in trip management, a concierge role, or on-ground travel operations.
Is a salary specified in the job posting?
No, the salary is not stated in the job posting.
Sample Interview Questions
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