Remote opportunity at
Elation HealthCase Resolution Engineer
Elation Health seeks a remote Case Resolution Engineer to help transform customer support by integrating artificial intelligence into clinical platform operations. The company builds a cloud-based…
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About This Role
Elation Health seeks a remote Case Resolution Engineer to help transform customer support by integrating artificial intelligence into clinical platform operations. The company builds a cloud-based SaaS platform designed to enhance clinical quality for physicians and patients. This position is ideal for individuals who combine technical problem-solving capabilities with strong interpersonal communication skills, and who enjoy automating workflows and resolving complex operational hurdles. In this capacity, the selected candidate will…
Job Description
Elation Health seeks a remote Case Resolution Engineer to help transform customer support by integrating artificial intelligence into clinical platform operations. The company builds a cloud-based SaaS platform designed to enhance clinical quality for physicians and patients. This position is ideal for individuals who combine technical problem-solving capabilities with strong interpersonal communication skills, and who enjoy automating workflows and resolving complex operational hurdles.
In this capacity, the selected candidate will manage escalations that require human judgment, configure artificial intelligence tools within the technology stack, and identify recurring patterns to share with product and engineering teams. Success in the first six months involves reducing overall case volume, improving customer satisfaction metrics, and establishing insights that influence future product roadmaps.
Responsibilities
- Synthesize customer insights and report recurring patterns to product and engineering departments on a weekly and monthly basis
- Handle escalated support tickets that require human expertise and judgment rather than automated closure
- Configure artificial intelligence intents, knowledge sources, and escalation rules within the technology stack
- Build lightweight external automations, scripts, and internal prototyping tools
- Mentor team members on artificial intelligence workflows, scripting methods, and database queries
Requirements
- Possess one to five years of experience in engineering, data analytics, or artificial intelligence automation tinkering, OR hold a degree in Computer Science, Engineering, or a related technical field
- Demonstrate real experience interacting with people under pressure through support, hospitality, retail, service, or resident advising roles
- Write scripts, interact with application programming interfaces, or build items using Python, SQL, or JavaScript
- Provide a concrete portfolio of built or shipped items such as prompt-engineered systems, dashboards, or automations
- Apply an artificial intelligence-native approach by prioritizing automated tools and treating ambiguity as part of the daily work
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role based out of Canada.
What is the employment type?
The posting states that this position is full-time.
What salary does the position offer?
The posting specifies a salary range of $70,000 to $95,000 CAD.
How do I apply for the Case Resolution Engineer role?
Candidates must submit an application that includes a cover letter featuring two to three built or shipped items that changed a metric or outcome, alongside a short story about an analysis that changed a decision.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.