Remote opportunity at
AlloyClient Enablement Lead
Alloy is seeking a Client Enablement Lead to manage customer enablement across the platform, reporting directly to the VP of Product Design. Alloy operates an AI-powered…
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About This Role
Alloy is seeking a Client Enablement Lead to manage customer enablement across the platform, reporting directly to the VP of Product Design. Alloy operates an AI-powered identity and fraud prevention platform utilized by over 900 financial institutions and fintech organizations. This role sits within the Product team, building and running the customer enablement program, conducting live training sessions, establishing feedback loops, and ensuring seamless customer onboarding and feature adoption. The…
Job Description
Alloy is seeking a Client Enablement Lead to manage customer enablement across the platform, reporting directly to the VP of Product Design. Alloy operates an AI-powered identity and fraud prevention platform utilized by over 900 financial institutions and fintech organizations. This role sits within the Product team, building and running the customer enablement program, conducting live training sessions, establishing feedback loops, and ensuring seamless customer onboarding and feature adoption.
The position is open to both local and remote candidates in the US. The annual salary ranges from USD 180,000 to 220,000. Candidates will collaborate closely with Support, Delivery, Technical Success, Product Marketing, and Product Operations teams to scale customer self-sufficiency, optimize documentation, and improve product release rollouts.
Responsibilities
- Audit existing resources including API documentation, help articles, learning centers, and delivery guides to consolidate enablement materials
- Partner with cross-functional teams to build missing documentation and Customer 101 program materials
- Develop and deliver a new customer enablement program providing scalable training for repeatable implementations
- Structure learning materials so clients can self-pace from foundational to advanced concepts
- Design and manage the product release enablement program for major new features from pre-sales through go-live
- Collect feedback after releases, rollouts, and training sessions to inform Product, Design, and Delivery teams on user roadblocks
Requirements
- Minimum of seven years of experience in customer education, enablement, or training, including building a program from inception
- Demonstrated experience enabling customers on technical, API-driven B2B SaaS software
- Proven live facilitation skills with hands-on customer training experience
- Track record connecting enablement initiatives to metrics like ticket deflection, product adoption, or time to value
- Experience influencing cross-functional partners across Product, Support, Delivery, and Marketing without direct authority
- Strong writing capabilities to articulate whether customer obstacles require content, training, or product fixes
Qualifications
- Background in fintech, identity verification, fraud prevention, or compliance
- Experience organizing knowledge bases designed for AI support agents or chatbots
- Hands-on familiarity with LMS, documentation, or in-product guidance tools
- Prior work history inside a Product or Design organization
Core Skills
Benefits
- Unlimited paid time off and flexible work policy
- Employee stock options via incentive stock options
- Medical, dental, and vision insurance plans featuring monthly employer HSA contributions and FSA choices
- 401(k) retirement plan with a 100% match up to 4% of annual compensation
- 16 weeks of paid parental leave for eligible new parents
- New hire home office stipend
- Annual learning and development stipend
- Well-being benefits offering access to ClassPass, OneMedical, UrbanSitter, and Spring Health
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Client Enablement Lead position?
The anticipated annual base salary ranges from USD 180,000 to 220,000, with actual pay varying based on job-related knowledge, skills, experience, and geography. Equity awards in stock options and benefits are also included.
Is this position remote?
The posting states that the role is open to both local and remote candidates in the US.
What experience is required for this role?
Applicants must have 7+ years in customer education, enablement, or training, experience enabling customers on technical API-driven B2B SaaS products, strong live facilitation skills, and a track record of tying enablement to measurable outcomes.
How do I apply for this job?
You can apply directly through the application link provided in the posting. The employer notes that all legitimate communications will come from a recruiting member using an alloy.com email address.
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