Remote opportunity at
BybitClient Service Analyst - Livechat (Czech required)
Bybit is currently seeking a Client Service Analyst to join its remote team, providing support via live chat and email. Founded in 2018, Bybit operates as…
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About This Role
Bybit is currently seeking a Client Service Analyst to join its remote team, providing support via live chat and email. Founded in 2018, Bybit operates as a leading digital financial platform and cryptocurrency exchange, serving over 80 million users across more than 200 countries and regions with a 24/7 multilingual customer service framework. In this role, the analyst will handle current and prospective client inquiries and complaints, maintain deep knowledge…
Job Description
Bybit is currently seeking a Client Service Analyst to join its remote team, providing support via live chat and email. Founded in 2018, Bybit operates as a leading digital financial platform and cryptocurrency exchange, serving over 80 million users across more than 200 countries and regions with a 24/7 multilingual customer service framework.
In this role, the analyst will handle current and prospective client inquiries and complaints, maintain deep knowledge of Bybit products and market conditions, and communicate effectively in both English and Czech. The position requires working a five-day shift schedule, which includes weekends and public holidays across three distinct shifts (8:00 AM - 5:00 PM, 4:00 PM - 1:00 AM, and 12:00 AM - 9:00 AM).
Responsibilities
- Assist clients with inquiries through live chat and email channels
- Maintain up-to-date knowledge of platform products and general market conditions
- Manage and follow up on questions and complaints from current and prospective clients
- Identify customer needs and translate them into constructive feedback and appropriate solutions for management
- Escalate discrepancies or situational risks to management promptly to ensure smooth frontline operations
- Pursue continuous process improvements to boost team performance and work efficiency
Requirements
- Proficiency in reading, writing, and communicating in both English and Czech
- Ability to work a five-day shift schedule covering weekends and public holidays across three rotating shifts
- Commitment to being a self-driven team player who responds positively to client requests
Qualifications
- Bachelor degree in finance, economics, mathematics, or a related field
- Minimum diploma in business administration or business management with an affinity for numbers
- Two to four years of customer service experience focused on frontline live chat and email operations
- Previous work experience within financial institutions or fintech companies
- Strong statistical acumen and attention to detail regarding numbers
- Interest in developing a long-term career in cryptocurrency trading and fintech firms
Core Skills
Benefits
- Study Growth Fund supporting professional development and ongoing learning
- Participation in internal events, workshops, and team-building activities
- Opportunities for global collaboration within a diverse international team
- Career advancement options inside an expanding global enterprise
- Internal mobility support for long-term career path building
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job posting indicates that the role is remote.
What language skills are required for this role?
Candidates must be proficient in communicating and writing in both English and Czech, with Czech reading and typing specified as mandatory.
What are the working hours and shift requirements?
The position involves working a five-day shift schedule that includes weekends and public holidays. Shifts are scheduled from 8:00 AM to 5:00 PM, 4:00 PM to 1:00 AM, or 12:00 AM to 9:00 AM.
What salary does Bybit offer for this position?
The job posting does not specify the salary for this role.
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