Remote opportunity at
ValatamClient Success & Expansion Manager - Account Growth (Remote)
Valatam is a certified Great Place to Work organization that connects global companies with top bilingual talent from Latin America. The company is currently hiring a…
Career Tools
About This Role
Valatam is a certified Great Place to Work organization that connects global companies with top bilingual talent from Latin America. The company is currently hiring a Client Success & Expansion Manager - Account Growth to lead its account management team. This position reports directly to the Chief Operating Officer and is a full-time, remote opportunity. In this role, the successful candidate will oversee retention strategies, handle high-level client escalations, and…
Job Description
Valatam is a certified Great Place to Work organization that connects global companies with top bilingual talent from Latin America. The company is currently hiring a Client Success & Expansion Manager - Account Growth to lead its account management team. This position reports directly to the Chief Operating Officer and is a full-time, remote opportunity.
In this role, the successful candidate will oversee retention strategies, handle high-level client escalations, and drive revenue growth across active accounts through additional staffing placements. The ideal professional will focus on minimizing lost monthly recurring revenue, optimizing onboarding processes, and coaching team members in consultative client management and upsells.
Responsibilities
- Set retention and expansion targets while managing the Account Management team
- Conduct weekly performance reviews and provide feedback on client calls
- Hire, onboard, and scale team members
- Monitor account health and establish retention plans for at-risk accounts
- Lead escalation conversations to decrease lost monthly recurring revenue
- Identify additional staffing needs to generate account expansion opportunities
- Supervise proposals and closing procedures for extra placements
- Optimize onboarding check-ins and formal review schedules
- Partner with marketing to collect case studies and client testimonials
- Maintain account management workflows using HubSpot
- Track metrics related to retention, lost revenue, and account health
- Submit weekly forecasts and monthly revenue loss analyses to executive leadership
Requirements
- Fluent in both English and Spanish at the C1 to C2 level
- Demonstrated experience in B2B customer success or account management leadership
- Expertise in account retention, churn reduction, and closing B2B upsells
- Advanced proficiency in HubSpot CRM, pipeline management, and tracking account health
- Available to work from eligible countries without travel commitments during the first four months
- Dedicated quiet home office setup with stable high-speed internet and backup power
Qualifications
- Prior experience working in business process outsourcing, nearshore staffing, or virtual assistant services
- Associate degree or Bachelor degree
Core Skills
Benefits
- Base salary paired with a performance-based incentive structure
- Paid time off
- Performance bonuses
- Monthly medical insurance stipend following eligibility requirements
- Birthday and work-anniversary bonuses
- Gym and wellness allowance
- Unlimited online fitness classes
- Company events and Christmas celebrations
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this is a 100% remote, full-time position for professionals located in Latin America.
What is the compensation structure?
The compensation includes a base salary paired with a performance-based incentive structure. Additional details are discussed during the hiring process.
Are there travel restrictions for new hires?
Yes, candidates must be available to work from their home countries without any travel commitments during the first four months of employment.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
Search similar jobs
Related Jobs