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Dun & BradstreetClient Success Manager, Chicago/Midwest (R-20152)
Dun & Bradstreet is a global provider of business decisioning data and analytics, helping organizations worldwide manage risk, innovate, and grow since 1841. The company is…
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About This Role
Dun & Bradstreet is a global provider of business decisioning data and analytics, helping organizations worldwide manage risk, innovate, and grow since 1841. The company is currently hiring a Client Success Manager for the Chicago and Midwest region to act as a trusted advisor within an assigned sales channel. In this position, the professional serves as the primary point of accountability for assigned client relationships, guiding customers to realize value…
Job Description
Dun & Bradstreet is a global provider of business decisioning data and analytics, helping organizations worldwide manage risk, innovate, and grow since 1841. The company is currently hiring a Client Success Manager for the Chicago and Midwest region to act as a trusted advisor within an assigned sales channel. In this position, the professional serves as the primary point of accountability for assigned client relationships, guiding customers to realize value from Dun & Bradstreet solutions.
This role focuses heavily on driving product adoption, monitoring customer health, supporting customer maturity, maintaining solution value plans, and assisting with renewal readiness. The person in this position will conduct external service reviews, execute success playbooks, coordinate cross-functional teams, and address any risks that might prevent clients from achieving their business objectives. While managing relationships and value realization, commercial responsibilities such as pricing, contract negotiation, and sales quotas remain with the sales team, and technical implementations are handled by specialist technical resources.
Candidates for this opportunity should be independent problem solvers with an ownership mindset and strong communication skills. The position requires frequent collaboration, the ability to discuss AI-enabled capabilities from a customer-value perspective, and up to 25 percent travel. Compensation for this role includes a salary range between $78,400 and $131,700 per year along with commission eligibility, supported by comprehensive health, parental leave, retirement, and wellness benefits.
Responsibilities
- Manage assigned client relationships and act as a primary point of accountability for client success activities
- Monitor customer health indicators, adoption activity, maturity signals, and risk factors
- Partner with clients to maintain solution value plans connecting business objectives and success measures
- Execute client success playbooks to support adoption, retention readiness, and value realization
- Deliver external service reviews discussing solution adoption, value progress, and customer sentiment
- Coordinate internal and external stakeholders across sales, product, data, technology, and legal teams
- Contribute customer health and risk input into T-Minus retention planning alongside the sales department
- Identify adoption barriers and collaborate on risk mitigation or get-well plans
- Capture and communicate voice of the customer feedback and product improvement opportunities
- Maintain accurate records in internal tools and CRM systems
Requirements
- Minimum of five years of experience in client success, customer support, relationship management, or a comparable post-sales customer-facing role
- Prior experience working with clients using data, analytics, software, digital workflows, or business-information solutions
- Demonstrated ability to drive adoption, value realization, customer health visibility, and renewal-readiness activities
- Strong listening, presentation, interpersonal, and communication skills across all business levels
- Ability and willingness to travel up to 25 percent of the time
- Fluency in English and relevant local market languages where applicable
Qualifications
- Understanding of modern customer success practices including success planning and T-Minus retention planning
- Familiarity discussing AI-enabled capabilities and automation opportunities from a customer-value perspective
Core Skills
Benefits
- Generous paid time off in the first year that increases with tenure
- Up to 16 weeks of 100 percent paid parental leave after one year of employment
- Paid sick time for personal or family care
- Education assistance and extensive training resources
- Do Good Program featuring paid volunteer days and donation matching
- Competitive 401(k) plan with company matching
- Health and wellness benefits including discounted Wellhub membership rates
- Medical, dental, and vision insurance for employees, spouses, partners, and dependents
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Client Success Manager role?
The position offers a salary range between $78,400 and $131,700 per year, and the role is also commission eligible.
What are the experience requirements for this position?
Applicants must have a minimum of five years of experience in client support, customer success, relationship management, or a comparable post-sales customer-facing role, specifically working with data, analytics, software, digital workflows, or business-information solutions.
Is travel required for this job?
Yes, the posting notes an ability and willingness to travel up to 25% as required.
What is the employment type?
The employment type is full-time.
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