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CodekeeperClient Success Specialist (LegalTech)
Codekeeper is hiring a Client Success Specialist for its LegalTech operations. The role is full-time, remote and sits within the Customer Success team. Its purpose is…
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About This Role
Codekeeper is hiring a Client Success Specialist for its LegalTech operations. The role is full-time, remote and sits within the Customer Success team. Its purpose is to help customers reach the results they want from the company's product and service, which supports satisfaction and retention. The work has three main strands. The specialist answers questions from customers and prospective customers about the company's services and how to manage a Codekeeper…
Job Description
Codekeeper is hiring a Client Success Specialist for its LegalTech operations. The role is full-time, remote and sits within the Customer Success team. Its purpose is to help customers reach the results they want from the company's product and service, which supports satisfaction and retention.
The work has three main strands. The specialist answers questions from customers and prospective customers about the company's services and how to manage a Codekeeper account, and makes sure those requests are handled promptly and accurately. The specialist also helps customers connect their source code management platforms and confirms the setup is handled correctly on the company's side. In addition, the specialist answers lead questions by email and through website chat.
Other tasks include reviewing information that customers supply and writing reports on it, drafting legal language that reflects each customer's requirements in written agreements, and preparing documents for review by a manager before they go to clients. The role also includes legal research and general support on legal matters.
The posting suits an organized, detail-focused person with excellent written English, analytical thinking and a proactive approach. A deep legal or technical background is not required, but familiarity with LegalTech concepts is described as crucial, and previous customer success work is a plus. The company describes itself as a remote-first software escrow business with its main office in The Hague.
Responsibilities
- Answer questions from users and leads about services and account management
- Ensure customer requests are resolved quickly and correctly
- Guide prospective customers through questions by email and website chat
- Support customers in linking their source code platforms and check that setup is correct
- Draft reports reviewing customer-supplied information and return them to clients
- Write legal language that fits the requirements of each agreement
- Prepare required documents for manager sign-off before client delivery
- Carry out legal research and support on legal questions
Requirements
- Familiarity with LegalTech concepts
- Practical ability to draft legal documents
- Excellent written English
- Analytical thinking and a proactive mindset
- High level of organization and attention to detail
- Comfort adapting and handling several tasks in a fast paced setting
- Working knowledge of web-based tools such as Google Docs
Qualifications
- Previous work in customer success or an adjacent role is a plus
- Exposure to companies of different sizes and industries
Core Skills
Benefits
- Friendly, collaborative colleagues
- Startup-style growth opportunities
- Recurring team gatherings and activities
- Onboarding with a ramp-up stage for new hires
- Supportive culture that welcomes open exchange and feedback
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the posting lists the role as remote.
Do I need a legal background?
The posting says a deep legal or technical background is not required, but familiarity with LegalTech concepts is considered crucial.
Is a salary listed?
The posting does not specify a salary.
How do I apply?
The posting asks for an application that explains how you would approach the role. Applications may be written in English or Dutch and are open for the next two months.
Sample Interview Questions
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