Opportunity at
DruvaCloud Operations Support Engineer
This full-time Cloud Operations Support Engineer position at Druva keeps cloud infrastructure running and scaling inside a FedRAMP-certified environment. It suits an engineer who is early…
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About This Role
This full-time Cloud Operations Support Engineer position at Druva keeps cloud infrastructure running and scaling inside a FedRAMP-certified environment. It suits an engineer who is early in building cloud operations expertise and can take on moderately scoped work with general direction. The team's goal is dependable, highly available services for a growing customer base. Daily tasks include watching cloud systems, handling tickets about servers, networks and storage, and giving escalated…
Job Description
This full-time Cloud Operations Support Engineer position at Druva keeps cloud infrastructure running and scaling inside a FedRAMP-certified environment. It suits an engineer who is early in building cloud operations expertise and can take on moderately scoped work with general direction. The team's goal is dependable, highly available services for a growing customer base.
Daily tasks include watching cloud systems, handling tickets about servers, networks and storage, and giving escalated help during incidents while meeting defined service levels. The engineer writes and maintains infrastructure-as-code templates and scripting that supports test and release work, and helps stand up monitoring, observability and security tooling, including dashboards that show live metrics.
Weekly meetings bring the engineer together with the DevOps, support and QA groups, and keeps other departments informed on progress. Production releases and operating system patches land on Friday evenings between 5 pm and 11 pm Pacific time, handled on a rotating basis. The engineer also takes responsibility for finding and fixing weaknesses in the FedRAMP environment.
Applicants should have at least two years of relevant work, or an advanced degree or equivalent experience. Helpful skills include AWS and Azure, container platforms, observability and SIEM products, one scripting language such as Python or Go, Terraform or CloudFormation, and Linux patching on Ubuntu or RHEL. Since the work supports federal customers, U.S. citizenship is needed, and holding or being able to obtain a government clearance is a strong advantage.
Responsibilities
- Keep cloud infrastructure monitored, including production releases and OS patching
- Support AWS and Azure services and build core infrastructure knowledge over time
- Triage tickets about servers, networks and storage, and escalate incidents when needed
- Resolve incidents within defined service level targets
- Build and maintain infrastructure-as-code and automation scripts
- Set up monitoring, observability and security tools, and dashboards for live metrics
- Share project progress with operations staff and other departments
Requirements
- Two or more years of related work, or an advanced degree or equivalent experience
- Proficiency with AWS and Azure, or another cloud provider
- Experience with containers such as ECS, Kubernetes and Docker
- Experience with observability tools such as Grafana and OpenSearch, plus a SIEM application
- Familiarity with one programming language, such as Python or Go
- Familiarity with Terraform or CloudFormation
- Knowledge of Linux deployment and patching on Ubuntu or RHEL
- U.S. citizenship, which the federal customer work requires
- Availability for rotating Friday evening releases from 5 pm to 11 pm PDT
Qualifications
- A Public Trust, Secret or higher clearance, or the ability to obtain one, is a strong advantage
- Certifications such as AWS, Azure, RHEL or CCNA are a bonus
Core Skills
Benefits
- Health and wellness coverage
- 401(k) retirement plan
- Life and disability insurance
- Possible bonus or commission payouts, plus equity
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The posting does not specify a city. It is listed as a full-time, on-site position.
What is the pay range?
The posting gives a pay range of $108,000 to $151,333 per year. Actual base pay may vary based on location, skills and experience.
Is U.S. citizenship required?
Yes. The posting states that applicants must be U.S. citizens, since the work serves federal clients.
Does the role involve evening work?
The posting says production releases happen on Friday evenings from 5 pm to 11 pm Pacific time, on a rotating basis.
Sample Interview Questions
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