Opportunity at
MoniepointCollections Agent
Moniepoint seeks a Collections Agent to join its team on-site in Lekki Phase 1 under an outsourced employment status. Moniepoint operates as an all-in-one financial ecosystem…
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About This Role
Moniepoint seeks a Collections Agent to join its team on-site in Lekki Phase 1 under an outsourced employment status. Moniepoint operates as an all-in-one financial ecosystem delivering personal and business banking, payments, credit, and management tools across emerging markets, processing a majority of point-of-sale transactions within Nigeria. This role focuses on handling early-stage and mid-stage arrears, overseeing delinquent loan accounts, and reclaiming outstanding funds via structured debtor outreach through approved…
Job Description
Moniepoint seeks a Collections Agent to join its team on-site in Lekki Phase 1 under an outsourced employment status. Moniepoint operates as an all-in-one financial ecosystem delivering personal and business banking, payments, credit, and management tools across emerging markets, processing a majority of point-of-sale transactions within Nigeria.
This role focuses on handling early-stage and mid-stage arrears, overseeing delinquent loan accounts, and reclaiming outstanding funds via structured debtor outreach through approved communication channels. The ideal candidate achieves recovery goals while adhering to compliance rules, company regulations, and professional service standards. Responsibilities involve tracing assigned accounts, recording case activities, tracking repayment promises, and escalating complex files.
Suitable applicants demonstrate strong negotiation abilities, prior experience in credit control or call centers, and a residence near Lekki Phase 1. Moniepoint promotes an inclusive workplace culture that emphasizes team member well-being, shared learning, regular technical sessions, and equal opportunities.
Responsibilities
- Handle an assigned portfolio of overdue loan accounts and perform timely follow-ups
- Reach out to clients through authorized channels to negotiate settlements and secure repayment commitments
- Record all client communications, agreements, and updates in the system accurately
- Track and follow up on Promise-to-Pay commitments to improve conversion rates
- Elevate high-risk or difficult files following internal recovery policies
- Achieve daily, weekly, and monthly productivity and recovery benchmarks
- Adhere to regulatory frameworks, contact frequency rules, and internal procedures
- Demonstrate professional behavior and client-oriented communication at all times
Requirements
- Strong negotiation, persuasion, and objection-resolution abilities
- Exceptional verbal communication and interpersonal capabilities
- Capacity to adhere to defined operational workflows and procedures
- High attention to detail
- Professional, resilient under pressure, and customer-oriented
- Willingness to assist with other operational tasks as needed
- Strict integrity and confidentiality regarding sensitive client data
- Residency in or around the Lekki Phase 1 area
Qualifications
- One to two years of background in loan collections, credit control, or call center functions
- Prior exposure to CRM systems, loan management platforms, or call management software
Core Skills
Benefits
- Attractive salary
- Pension
- Health insurance
- Annual bonus
- Additional perks and benefits
- Learning and development environment with knowledge sharing, training, and internal technical talks
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is on-site in Lekki Phase 1.
What is the employment status?
The position is offered as an outsourced role.
What experience is preferred for applicants?
Preferred candidates have one to two years of experience in loan collections, credit control, or call center operations.
What does the hiring process involve?
The hiring steps include an initial phone call with a recruiter, an interview with the operations lead, and a behavioral and technical interview with the business lead.
What salary does the position offer?
The posting does not specify the exact salary amount, noting only that an attractive salary is provided along with pension, health insurance, and an annual bonus.
Sample Interview Questions
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