Opportunity at
MoniepointKey Account Officer
Moniepoint Inc. is a financial platform operating in Africa that offers banking, payments, credit, cross-border services, and business management tools to millions of individuals and businesses.…
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About This Role
Moniepoint Inc. is a financial platform operating in Africa that offers banking, payments, credit, cross-border services, and business management tools to millions of individuals and businesses. As a major merchant acquirer in Nigeria processing billions in digital transactions annually, the company is seeking a Key Account Officer to serve as the primary relationship owner for a designated portfolio of significant business clients. In this position, the professional will be responsible…
Job Description
Moniepoint Inc. is a financial platform operating in Africa that offers banking, payments, credit, cross-border services, and business management tools to millions of individuals and businesses. As a major merchant acquirer in Nigeria processing billions in digital transactions annually, the company is seeking a Key Account Officer to serve as the primary relationship owner for a designated portfolio of significant business clients.
In this position, the professional will be responsible for understanding client operations, building trust with key decision-makers, monitoring account performance, and facilitating product value. Duties involve conducting field visits, maintaining contact schedules, identifying cross-selling opportunities, addressing risks, and collaborating with internal departments to manage onboarding, training, escalations, and issue resolution.
This role is suited for candidates with a background in financial technology, B2B account management, banking, payments, customer success, or field sales. The position requires strong problem-solving, negotiation, communication, and CRM management abilities, alongside comfort with performance data and structured client interactions. Moniepoint operates as an equal opportunity employer.
Responsibilities
- Manage relationships with an assigned portfolio of key businesses to understand their operations and priorities
- Conduct regular contact and field visits while recording material discussions and next steps
- Track revenue, product utilization, and transaction data to spot unusual trends and early risks
- Identify client needs and introduce relevant company products before involving specialists
- Collaborate with internal teams and Business Relationship Managers to coordinate onboarding and training
- Manage issue escalations, follow up with responsible teams, and confirm resolutions
- Maintain accurate CRM profiles, action plans, and stakeholder maps
- Share market and competitor intelligence with regional or state leads
Requirements
- At least 3 years of professional background in B2B account management, banking, fintech, payments, field sales, or customer success
- Demonstrated history of handling a client portfolio and achieving service or commercial targets
- Proficiency in utilizing CRM software, handling performance data, and conducting structured client meetings and field visits
Qualifications
- Bachelor's degree or a relevant tertiary qualification, or equivalent practical experience
- Strong communication, negotiation, and problem-solving capabilities
Core Skills
Benefits
- Attractive salary
- Pension scheme
- Health insurance
- Annual bonus
- Additional benefits and employee well-being focus
- Learning and development environment with technical talks and knowledge sharing
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for the Key Account Officer position?
The posting specifies that this is a full-time position.
What remote work options are available for this role?
The source posting indicates that the position is on-site.
What is the salary offered for this position?
The exact salary amount is not specified in the job posting, though it mentions an attractive salary alongside a pension, health insurance, and an annual bonus.
What qualifications are required to apply?
Candidates must hold a bachelor's degree or relevant tertiary qualification (or equivalent practical experience) and have a minimum of 3 years of experience in B2B account management, banking, fintech, payments, field sales, or customer success.
What does the hiring process involve?
The hiring process consists of an initial recruiter phone call, an interview with a credit business lead, and a behavioral and technical interview with a member of the executive team.
Sample Interview Questions
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