Remote opportunity at
HarnessCollections Manager
Harness operates an AI Software Delivery Platform that assists engineering teams in building and releasing software efficiently. Backed by major investors and recognized for its rapid…
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About This Role
Harness operates an AI Software Delivery Platform that assists engineering teams in building and releasing software efficiently. Backed by major investors and recognized for its rapid growth, the company is looking for a Collections Manager to take charge of accounts receivable and cash collections within its Revenue Accounting department. This role functions as a senior individual contributor position based in the United States. The person in this role will drive…
Job Description
Harness operates an AI Software Delivery Platform that assists engineering teams in building and releasing software efficiently. Backed by major investors and recognized for its rapid growth, the company is looking for a Collections Manager to take charge of accounts receivable and cash collections within its Revenue Accounting department. This role functions as a senior individual contributor position based in the United States.
The person in this role will drive cash collection efforts, lower days sales outstanding, and design a scalable collections infrastructure. Responsibilities include managing the end-to-end accounts receivable aging cycle, handling credit evaluations for new customers, supervising cash application processes, resolving payment disputes, and delivering regular metrics and reports to leadership. The position acts as a subject matter expert and primary escalation point for collections, collaborating closely with teams across Finance, Sales, Legal, DealOps, and billing.
Ideal candidates operate independently to maintain audit-ready procedures, possess strong cross-functional communication skills, and bring deep software industry finance experience. In addition to base compensation, the company provides comprehensive healthcare, flexible time off, parental leave, an employee assistance program, a flexible spending account, monthly internet reimbursement, and regular team-building events.
Responsibilities
- Manage the complete accounts receivable aging cycle by monitoring balances, prioritizing outreach, and securing timely collections on past-due accounts.
- Formulate targeted collection approaches for high-risk and key accounts, including handling executive-level escalations and negotiating payment plans.
- Collaborate with the Finance department to forecast incoming cash and anticipate reserves, write-off candidates, and collection risks prior to period close.
- Execute the full cash application workflow, ensuring correct and prompt posting of bank deposits, ACH, wire transfers, and credit card payments to the subledger.
- Perform customer credit reviews, establish credit limits, and recommend risk actions such as holds or terms adjustments for accounts showing deteriorating payment behavior.
- Investigate and resolve payment disputes, refund requests, and credit memos within established service level agreements.
- Create and maintain accounts receivable dashboards tracking key performance indicators such as DSO, past-due percentages, and unapplied cash.
- Establish standard operating procedures for all credit, cash application, and collections functions, and update them as workflows change.
Requirements
- Have 5 to 7 years of accounts receivable, collections, or revenue accounting experience within a high-growth software or SaaS company.
- Demonstrate past success in managing collections strategy for enterprise business-to-business accounts, including negotiations with procurement and finance teams.
- Possess strong working experience with NetSuite, including customer records, cash application, and accounts receivable, along with Salesforce-to-NetSuite data flows.
- Display advanced skills in Microsoft Excel or Google Sheets, including pivot tables, large data set management, and XLOOKUP.
- Show proven capability in identifying process gaps and deploying automation or workflow enhancements.
Qualifications
- Experience working with consumption or usage-based billing models.
- Exposure to internal audit processes and SOX controls environments at publicly traded companies.
- Background in credit risk assessment and credit limit administration for business-to-business clients.
- Familiarity with accounts receivable tools or collections automation, as well as building accounts receivable dashboards.
Core Skills
Benefits
- Competitive salary between USD 121,000 and 148,000 annually
- Comprehensive healthcare benefits
- Flexible Spending Account
- Flexible work schedule
- Employee Assistance Program
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual team building and social events
- Monthly internet reimbursement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for the Collections Manager position?
The position is remote within the United States, though occasional travel may be required.
What is the salary range for this role?
The anticipated base salary ranges from USD 121,000 to 148,000 per year, determined by factors such as location, level, relevant experience, and skills.
What experience is required to apply?
Applicants must have 5 to 7 years of accounts receivable, collections, or revenue accounting experience in a high-growth software or SaaS company, alongside expertise with NetSuite and advanced Excel skills.
What employment type is this?
The posting specifies full-time employment.
Sample Interview Questions
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