Opportunity at
FairMoneyCollections Specialist
FairMoney seeks a Collections Specialist to join its team on-site. Founded in 2017, FairMoney is a mobile banking institution focusing on credit extension in emerging markets,…
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About This Role
FairMoney seeks a Collections Specialist to join its team on-site. Founded in 2017, FairMoney is a mobile banking institution focusing on credit extension in emerging markets, backed by roughly €50 million in funding from investors like Tiger Global, DST, and Flourish Ventures. The company provides a broad range of financial products, including current and savings accounts, debit cards, and POS solutions for agents and merchants. This role suits professionals with…
Job Description
FairMoney seeks a Collections Specialist to join its team on-site. Founded in 2017, FairMoney is a mobile banking institution focusing on credit extension in emerging markets, backed by roughly €50 million in funding from investors like Tiger Global, DST, and Flourish Ventures. The company provides a broad range of financial products, including current and savings accounts, debit cards, and POS solutions for agents and merchants.
This role suits professionals with a background in outbound debt collections, customer service, or sales who excel at negotiation and problem-solving. In this position, the specialist will trace strategies for debt recovery, communicate with delinquent borrowers, establish payment plans, and maintain accurate records of client interactions while striving to build trust relationships.
Responsibilities
- Plan a course of action to recover outstanding payments
- Follow up with customers regarding past-due balances and identify problematic accounts
- Monitor non-performing loans diligently
- Communicate with delinquent borrowers to establish effective repayment plans
- Maintain collection-driven conversations through active listening
- Advise customers on payment options and appropriate methods
- Document conversation details accurately
- Negotiate payoff deadlines and payment schedules
- Foster trust relationships with debtors to prevent future problems
Requirements
- At least two years of experience in microfinance bank, bank, or fintech operations handling delinquent clients and problem-solving
- Strong negotiation and persuasion skills
- Solid understanding of collection processes and approaches
- Collaboration and teamwork abilities
- Effective oral and written communication skills
- Capacity to adapt to challenges in a fast-paced setting while handling multiple projects
- Proficiency with Microsoft Office and Google Workspace
- Professional background in an outbound debt collections, sales, or customer service environment
Qualifications
- Understanding or working knowledge of a collections system
Core Skills
Benefits
- Private Health Insurance
- Pension Plan
- Training and Development
- Performance Bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for the Collections Specialist role?
The job posting states that the role is on-site, though a specific city or geographical location is not provided.
What experience is required for this position?
Candidates must have a minimum of two years of experience in bank, microfinance bank, or fintech operations involving direct handling of delinquent clients and problem-solving.
What benefits are offered by FairMoney?
The company offers a pension plan, private health insurance, performance bonuses, and training and development opportunities.
What does the recruitment process involve?
The hiring process consists of a 30-minute screening call with a recruiter, followed by a 30 to 45-minute technical interview with the hiring manager.
Is the salary specified in the job posting?
No, the compensation amount is not specified in the posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
