Remote opportunity at
Unite UsCommunity Strategy Manager - Virginia
Unite Us seeks a Community Strategy Manager to operate within the Customer Success department. This remote position is specifically designated for residents of Virginia and involves…
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About This Role
Unite Us seeks a Community Strategy Manager to operate within the Customer Success department. This remote position is specifically designated for residents of Virginia and involves between 30 and 50 percent travel. The person in this role provides operational and analytical support to help leadership execute a cross-functional vision linking customers with local community partners. Responsibilities include standardizing processes, handling Salesforce escalation tracking, collaborating with revenue operations and analytics, and…
Job Description
Unite Us seeks a Community Strategy Manager to operate within the Customer Success department. This remote position is specifically designated for residents of Virginia and involves between 30 and 50 percent travel. The person in this role provides operational and analytical support to help leadership execute a cross-functional vision linking customers with local community partners. Responsibilities include standardizing processes, handling Salesforce escalation tracking, collaborating with revenue operations and analytics, and acting as a consultative partner to internal teams. Founded in 2013, Unite Us builds national software networks connecting community organizations, government agencies, and healthcare providers to address whole-person health and care coordination.
This position requires at least three years of relevant professional experience, strong operational skills, and comfort with CRM platforms like Salesforce. The target salary range is between $75,000 and $85,000 per year, determined by qualifications and location. Comprehensive benefits include medical, dental, and vision coverage, flexible time off, paid parental leave, a 401(k) with employer match, and various wellness and insurance offerings.
Responsibilities
- Serve as a consultative partner to Customer Success Managers for escalation reviews and network engagement plans
- Collaborate with Sales and Implementation teams to align customer onboarding and embed community processes early
- Drive retention across assigned accounts and build relationships with community-based organizations
- Maintain standard operating procedures, playbooks, and triage processes for community escalations
- Facilitate weekly escalation review meetings and track follow-up actions across teams
- Track and report escalation campaign metrics using Salesforce
- Monitor adoption, network health, and partner engagement data for key customers and geographies
- Manage customer surveys following escalations to measure satisfaction and resolution effectiveness
- Coordinate with Marketing on community-facing materials and support community-focused marketing events
Requirements
- Minimum of three years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role
- Demonstrated background working with state or local government agencies, community-based organizations, nonprofits, healthcare organizations, or entities serving vulnerable populations
- Experience building relationships across multiple stakeholder groups and cross-functional internal teams
- Experience managing complex programs requiring coordination across organizations with competing priorities
- Demonstrated analytical and operational skills using data to measure outcomes and improve processes
- Experience documenting processes, building playbooks, or driving operational consistency
- Familiarity with CRM or case management platforms, with a preference for Salesforce
- Reside in the state of Virginia
- Ability to travel 30 to 50 percent of the time
- Pass a background check covering criminal, employment, and education verification
Core Skills
Benefits
- Medical, dental, and vision insurance including unlimited virtual mental health and acute medical visits
- Employee Assistance Program and wellness platform subscription
- Flexible time off including volunteer days and mental health days
- 14 paid company-wide holidays
- Paid parental leave including adoptive parents
- Access to employee resource groups
- Health savings accounts, flexible spending accounts, and commuter benefits
- 401(k) with employer match, immediate vesting, and financial wellness resources
- Company-paid life and AD&D insurance with options for additional coverage
- Disability coverage, accident insurance, and pet insurance
- Work-from-home equipment including a computer, mouse, and keyboard
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The target pay range is $75,000 to $85,000 per year, with the final salary dependent on the candidate's skills, experience, competencies, and location.
Where is this job located?
This position is remote and U.S.-based, but candidates are specifically required to live in the state of Virginia and may need to travel 30% to 50% of the time.
What type of background is required for applicants?
Applicants need three or more years of experience in customer-facing roles such as customer success, account management, public health, social services, or community engagement, alongside experience with CRM platforms like Salesforce.
What benefits are provided by the employer?
Unite Us offers medical, dental, and vision insurance, flexible time off, 14 paid holidays, paid parental leave, a 401(k) with employer match, health savings accounts, life and disability coverage, and work-from-home equipment.
Sample Interview Questions
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