Customer Success Executive - Vermont

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About This Role

Unite Us is seeking a remote Customer Success Executive to oversee account retention and growth for a portfolio of complex accounts located in or around Vermont. Founded in 2013 to connect individuals to health and social services, Unite Us builds national software networks linking community organizations, government agencies, and healthcare providers to collaborate on whole-person health. In this autonomous role, the executive will establish high-level relationships, direct strategic execution, design…

Job Description

Responsibilities

• Manage account strategy and execution to drive significant impact and expansion
• Establish and deepen connections with executive stakeholders across customer organizations
• Lead retention initiatives for complex accounts and mitigate at-risk situations
• Secure renewals and guide growth by positioning the company as a strategic partner
• Design solutions for complex use cases and translate customer needs into product feedback
• Present executive readouts, quarterly business reviews, and outcome-driven narratives
• Coordinate internal teams across product, community, operations, marketing, and support without formal management authority
• Mentor junior staff members and contribute to team playbooks and initiatives

Requirements

• Live in or around the state of Vermont
• Complete a background check covering criminal, employment, and education verification

Qualifications

• Five to seven years of professional work experience
• Five or more years of customer success, account management, or directly related experience
• Proven background in managing a book of business and complex, high-value accounts
• Demonstrated ability to create and sustain large, complex strategic partnerships
• Track record of success with retention and renewal opportunities

Benefits

• Medical, dental, and vision insurance with unlimited virtual mental health and acute medical visits
• Wellness resources including an employee assistance program and wellness platform subscription
• Flexible time off policy plus 14 paid company holidays
• Paid parental leave covering adoptive parents
• Employee resource groups including military veterans
• Tax-advantaged health savings accounts, flexible spending accounts, and commuter benefits
• 401(k) plan with employer match and immediate vesting
• Company-paid life and AD&D insurance with options for additional coverage
• Disability coverage, accident insurance, and pet insurance
• Provided work-from-home equipment including a computer, mouse, and keyboard
• Variable compensation eligibility

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