Remote opportunity at
Unite UsCustomer Success Manager, Digital - Florida
Unite Us seeks a remote Customer Success Manager, Digital - Florida to handle client needs and drive satisfaction at scale using digital tools. This full-time position…
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About This Role
Unite Us seeks a remote Customer Success Manager, Digital - Florida to handle client needs and drive satisfaction at scale using digital tools. This full-time position involves managing and retaining a large portfolio of accounts, boosting network engagement, and facilitating partner onboarding with an emphasis on platform adoption. The ideal candidate possesses a creative and strategic outlook, works well in teams, and thrives in a fast-paced environment. Founded in 2013…
Job Description
Unite Us seeks a remote Customer Success Manager, Digital - Florida to handle client needs and drive satisfaction at scale using digital tools. This full-time position involves managing and retaining a large portfolio of accounts, boosting network engagement, and facilitating partner onboarding with an emphasis on platform adoption. The ideal candidate possesses a creative and strategic outlook, works well in teams, and thrives in a fast-paced environment.
Founded in 2013 by veterans aiming to simplify health and social services navigation, Unite Us connects community-based organizations, healthcare systems, and government agencies through a national software network. The organization focuses on whole-person health by enabling collaboration to predict, deliver, and pay for services.
Responsibilities
- Manage a high-volume, tech-touch book of business via a one-to-many approach
- Establish workflows and onboarding strategies tailored to specific network use cases and tools
- Segment the book of business and create strategic plans for scalable customer value
- Leverage a matrix account team to handle sales pipelines and strengthen customer relationships
- Build targeted cadences to encourage maturity and expansion across various customer personas
- Utilize Salesforce to automate account engagement workflows
- Teach product functionality and recommend complementary products and services
- Monitor metrics such as gross retention rate and commercial sales qualified leads
- Collaborate across departments to streamline the customer experience and spot workflow inefficiencies
- Assist in creating programs and educational materials to maximize performance metrics
- Lead pipeline and forecasting discussions with internal stakeholders
Requirements
- Reside in or around the state of Florida
- Pass a background check covering criminal, employment, and education history
- Manage revenue and learn new technologies quickly
- Demonstrate experience in process development and resource management
- Apply analytical skills to leverage data for creative decision-making
Qualifications
- Three or more years of professional work experience suggested
- Two to four years of customer success or related experience preferred
Core Skills
Benefits
- Medical, dental, and vision insurance including unlimited virtual mental health and acute medical visits
- Employee Assistance Program and wellness platform subscription
- Flexible time off policy plus 14 paid, company-wide holidays
- Paid parental leave covering adoptive parents
- Participation in employee resource groups
- Health savings accounts, flexible spending accounts, and commuter benefits
- 401(k) plan with an employer match and immediate vesting
- Company-paid life and AD&D insurance with optional supplemental coverage
- Disability coverage, accident insurance, and pet insurance
- Work-from-home equipment including a computer, mouse, and keyboard
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Customer Success Manager, Digital - Florida role?
The target pay range for this position is $75,000 to $87,500 per year, with the final salary depending on skills, experience, competencies, and location.
Where is this job located?
The position is remote and U.S.-based, but candidates must live in or around the state of Florida.
What are the travel requirements for this position?
The role may require up to 10% travel.
What experience is required for this role?
The posting suggests three plus years of professional work experience, with two to four years of customer success or related experience preferred.
Sample Interview Questions
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