Remote opportunity at
MonzoCRM Manager
Monzo is seeking a proactive CRM Manager to join its growing team in London or working remotely within the UK. The company offers banking solutions in…
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About This Role
Monzo is seeking a proactive CRM Manager to join its growing team in London or working remotely within the UK. The company offers banking solutions in the UK, including personal accounts, business accounts, joint accounts, accounts for 16-17 year olds, free kids accounts, credit cards, savings, investments, and pension consolidation. In this role, the selected professional will design, execute, and monitor automated customer lifecycle campaigns across various communication channels to…
Job Description
Monzo is seeking a proactive CRM Manager to join its growing team in London or working remotely within the UK. The company offers banking solutions in the UK, including personal accounts, business accounts, joint accounts, accounts for 16-17 year olds, free kids accounts, credit cards, savings, investments, and pension consolidation. In this role, the selected professional will design, execute, and monitor automated customer lifecycle campaigns across various communication channels to engage and retain users.
This opportunity is ideal for someone experienced in customer engagement strategies who enjoys working collaboratively across departments. The team focuses on data-driven experimentation, continuous testing, and automation to deliver messaging that resonates with customers. The position requires strong organizational skills, careful quality assurance of campaign setups, and strategic segmentation to reach appropriate audiences.
Monzo provides a salary range of £57,000 to £77,000 per year depending on experience, supplemented by performance-tied incentive awards and additional benefits. Employees enjoy flexible working hours, an annual learning budget of £1,000 for professional development, and equipment setup support for remote work. The hiring process consists of a recruiter chat, a conversation with the hiring manager, and a full loop of role-specific and behavioral interviews.
Responsibilities
- Execute customer lifecycle CRM journeys across multiple touch points
- Collaborate with team members to deliver campaigns across multiple channels
- Monitor campaign performance and ensure safe execution
- Support campaign quality assurance by reviewing setups before launch
- Partner with other CRM Managers to develop audience segmentation strategies
- Apply a data-driven, test-and-learn methodology to campaign delivery
- Own, document, and maintain existing processes and always-on campaigns
Requirements
- Hands-on CRM experience with a track record of implementing successful campaigns and automated journeys
- Experience utilizing a CRM platform for delivery, with Braze preferred
- Background in fintech or financial services
- Strong analytical skills to interpret data, form hypotheses, and guide strategic decisions
- Experience cooperating with product teams to align on customer-centric initiatives
- Excellent organizational and time management abilities with attention to detail
Qualifications
- Experience using Looker is an advantage
Core Skills
Benefits
- Salary between £57,000 and £77,000 dependent on experience
- Incentive awards tied to performance
- Flexible working hours
- Annual learning budget of £1,000 for books, training courses, and conferences
- Macbook and home office setup support for remote workers
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the CRM Manager position located?
The role can be based in the London office or performed remotely from anywhere within the UK with ad hoc meetings in London.
What is the salary range for this job?
The salary is between £57,000 and £77,000 per year, dependent on experience, plus performance-tied incentive awards.
What does the application process look like?
The hiring journey includes a 30-minute chat with a recruiter, a 30-minute call with the hiring manager, and a full loop featuring a 60-minute role-specific interview and a 45-minute behaviors interview.
What benefits are provided?
Monzo offers flexible working hours, an annual learning budget of £1,000, a Macbook, and work-from-home setup support.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.