Remote opportunity at
MonzoPartner Strategy and Delivery Manager
Monzo operates as a digital-first alternative to traditional banking, offering personal and business accounts, credit options, investment services, and pension consolidation to UK customers. The Global…
Career Tools
About This Role
Monzo operates as a digital-first alternative to traditional banking, offering personal and business accounts, credit options, investment services, and pension consolidation to UK customers. The Global Ops team ensures clients receive consistent service standards through an external partner estate. The organization is currently hiring a Partner Strategy and Delivery Manager on a full-time, remote basis with a salary range of GBP 51,200 to 64,700 per year. This position requires an…
Job Description
Monzo operates as a digital-first alternative to traditional banking, offering personal and business accounts, credit options, investment services, and pension consolidation to UK customers. The Global Ops team ensures clients receive consistent service standards through an external partner estate. The organization is currently hiring a Partner Strategy and Delivery Manager on a full-time, remote basis with a salary range of GBP 51,200 to 64,700 per year.
This position requires an individual who can translate high-level strategic objectives into structured execution plans, direct partner relationships, and manage complex operational initiatives from kickoff to business-as-usual handover. The role involves designing solutions, performing detailed root cause analysis, owning business cases, and collaborating closely with product and technology teams to drive operational efficiency.
The role suits an analytical professional with a background in managing complex projects, outsourced operations, or third-party suppliers. Daily tasks span across matrix leadership, framework governance, and active participation in critical path operations. Candidates must also possess the flexibility to undertake essential travel to international offshore locations such as India, South Africa, and Romania, as well as domestic sites.
Monzo is an equal opportunity employer committed to inclusive hiring practices. The typical hiring process takes approximately four weeks and consists of application questions, a recruiter telephone call, a practical take-home task, and a competency-based interview focusing on stakeholders and company values.
Responsibilities
- Translate high-level strategic targets into actionable delivery roadmaps complete with timelines, scopes, and success metrics
- Establish structured governance models to coordinate dependencies and manage cross-functional inputs
- Deconstruct strategic issues and operational data to isolate systemic themes and design practical evidence-based solutions
- Author business cases detailing financial costs, customer value, operational benefits, and potential risk factors
- Collaborate with technology and product teams to optimize operational processes and maximize commercial returns
- Lead complex operational programmes from the initial kick-off phase through to stabilisation and business-as-usual handover
- Direct partner working sessions while maintaining hands-on involvement in critical path tasks and addressing delivery delays
- Coach junior colleagues, provide strategic context, and share emerging risks with the Strategy Lead
- Travel domestically and internationally to support discovery, sourcing, mobilisation, and stabilisation phases
Requirements
- Significant experience designing and delivering complex projects or programmes involving multiple teams, stakeholders, and external partners
- Demonstrated experience working with outsourced operations, suppliers, or third-party partners
- Proven ability to convert ambiguous problems or agreed strategic priorities into clear delivery routes
- Strong competence in scope definition, workstream design, governance, risk management, and dependency tracking
- Experience developing or owning high-quality business cases, proposals, and leadership decision materials
- Ability to travel within the UK and internationally to global offshore sites
- Excellent written and verbal communication skills tailored for executive decision support
Qualifications
- Experience within financial services, global operations, or partner estate planning
- Background in operational change enabled by product and technology systems
- Familiarity with working in regulated or customer-sensitive environments
Core Skills
Benefits
- Salary ranging from GBP 51,200 to 64,700 per year
- Incentive awards
- Apple Macbook provided for remote work setup
- Extra work-from-home setup support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Partner Strategy and Delivery Manager role?
The salary for this position ranges from GBP 51,200 to 64,700 per year, alongside incentive awards and additional benefits.
Is this job remote?
Yes, the posting specifies UK remote working with ad-hoc meetings in London and essential international travel to global offshore sites in locations such as India, South Africa, and Romania.
What does the application process involve?
The selection process consists of four key steps: application questions, a 30-minute recruiter telephone call, a practical take-home task, and a competency-based interview focused on stakeholders and company values.
What type of experience is required for this position?
Candidates must have significant experience delivering complex projects across multiple external partners, working with outsourced operations, and turning strategic priorities into clear delivery plans.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.