Remote opportunity at
MonzoPartner Programme Delivery Lead
Monzo operates as a digital banking alternative that provides personal and business accounts, joint accounts, accounts for 16 to 17 year olds, free kids accounts, and…
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About This Role
Monzo operates as a digital banking alternative that provides personal and business accounts, joint accounts, accounts for 16 to 17 year olds, free kids accounts, and credit cards, alongside investment, savings, and pension combination services. The Global Ops Team seeks a Partner Programme Delivery Lead to examine operational root causes behind thematic issues and manage the detailed execution of assigned projects and workstreams. This position focuses heavily on investigation and…
Job Description
Monzo operates as a digital banking alternative that provides personal and business accounts, joint accounts, accounts for 16 to 17 year olds, free kids accounts, and credit cards, alongside investment, savings, and pension combination services. The Global Ops Team seeks a Partner Programme Delivery Lead to examine operational root causes behind thematic issues and manage the detailed execution of assigned projects and workstreams. This position focuses heavily on investigation and hands-on execution, requiring professionals to analyse operational datasets, conduct field research, manage cross-functional relationships with partners, and transition initiatives into business-as-usual operations. Candidates will need to travel within the UK and internationally to global offshore sites in locations such as India, Romania, and South Africa.
Responsibilities
- Investigate systemic partner-wide issues to separate root causes from surface symptoms
- Analyse operational data including complaints, quality scores, customer outcomes, and workflow metrics
- Perform on-site process shadowing, journey reviews, and direct interviews with frontline personnel
- Translate investigation findings into documented evidence detailing structural drivers and customer impacts
- Manage the end-to-end execution of assigned workstreams and projects by establishing milestones and dependencies
- Act as the primary operational contact between Global Ops, GCOO, and partner teams
- Identify and mitigate project risks while keeping transparent delivery records
- Support post-launch operational readiness and transition initiatives into standard business-as-usual processes
- Author business cases and supply analytical inputs detailing costs, benefits, risks, and customer effects
- Travel domestically and internationally for partner discovery, investigations, and operational stabilisation
Requirements
- Demonstrated history of independently delivering defined projects or major workstreams from planning to handover
- Experience working directly with external partners and representing an organisation in daily execution
- Proven ability to prepare delivery plans, stakeholder updates, analyses, and business case materials
- Strong organizational skills to coordinate tasks, owners, and dependencies while ensuring high quality
- Ability to travel within the United Kingdom and internationally as needed
- Strong analytical capabilities to interpret and combine data from multiple sources
- Proficiency with spreadsheets, reporting software, and operational data
- Experience conducting customer interaction shadowing, case reviews, process observations, and structured conversations
- Capability to perform structured root cause analysis and separate isolated incidents from broader themes
- Strong problem-solving skills to transform unclear challenges into evidence-based solutions
- Ability to work autonomously with minimal oversight while knowing when to escalate risks
- Strong stakeholder management skills to coordinate activities and address missed commitments across teams
- Clear written and verbal communication abilities
- Sound judgment when balancing project pace, quality, risk, cost, and operational practicalities
- Background working in a regulated, operational, or customer-sensitive environment
- Adaptability and resilience when responding to changing priorities and information
Qualifications
- Experience working with outsourced operations, suppliers, or third-party partners
- Experience within financial services, global operations, project delivery, partner mobilisation, transition, or customer experience analysis
Core Skills
Benefits
- Incentive awards
- Apple Macbook provided for remote work setups
- Extra work-from-home setup support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Partner Programme Delivery Lead role?
The position offers a salary between GBP 41,300 and 52,250 per year, plus incentive awards and benefits.
What are the remote work and travel expectations?
The posting specifies UK remote work with essential travel to global offshore sites in India, Romania, and South Africa, as well as ad-hoc meetings in London.
What does the application process involve?
The application journey includes application questions, a 30-minute recruiter call, a practical take-home task, and a competency-based interview focused on stakeholders and values.
What equipment is provided for remote employees?
Monzo supplies all employees with Macbooks and offers extra support for fully remote workers to set up their home offices.
Sample Interview Questions
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