Remote opportunity at
MonzoExternal Partnerships & Engagement Manager
Monzo operates as a digital banking alternative offering personal accounts, business bank accounts, joint accounts, accounts for teenagers, children's accounts, and credit cards alongside saving, investing,…
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About This Role
Monzo operates as a digital banking alternative offering personal accounts, business bank accounts, joint accounts, accounts for teenagers, children's accounts, and credit cards alongside saving, investing, and pension consolidation features. The institution aims to resolve financial challenges and improve client lives. The Vulnerability, Accessibility, Inclusion, and Bereavements team functions internally to remove obstacles throughout the bank, ensuring accessible and empathetic services for individuals dealing with disabilities, exclusion, vulnerability, or bereavement.…
Job Description
Monzo operates as a digital banking alternative offering personal accounts, business bank accounts, joint accounts, accounts for teenagers, children's accounts, and credit cards alongside saving, investing, and pension consolidation features. The institution aims to resolve financial challenges and improve client lives.
The Vulnerability, Accessibility, Inclusion, and Bereavements team functions internally to remove obstacles throughout the bank, ensuring accessible and empathetic services for individuals dealing with disabilities, exclusion, vulnerability, or bereavement. The organization seeks an External Partnerships & Engagement Manager to direct a portfolio of specialized collaborations that supply crucial expertise and enhanced aid to vulnerable users.
This position involves overseeing complete partnership lifecycles, utilizing metrics to evaluate success, supervising governance alongside Supplier Operations, and turning partner expertise into practical upgrades for user journeys. Additionally, the role includes directing lived-experience research, organizing community engagement events, and planning external awareness initiatives.
Responsibilities
- Manage the complete lifecycle of VAIB external partnerships from identification and onboarding to relationship maintenance and exits
- Evaluate partnership effectiveness through operational feedback and data, reporting successes and handling underperforming relationships
- Collaborate with Supplier Operations on governance, due diligence, and adherence to risk and regulatory requirements
- Translate specialist partner knowledge into tangible enhancements for vulnerable customer journeys, products, and support strategies
- Lead research on lived experiences by managing the Signposting Standard and working alongside the Research team
- Plan community outreach, host expert listening sessions, and support media activities with Public Policy and Communications
Requirements
- Demonstrate a deep understanding of VAIB principles and the challenges experienced by vulnerable customers
- Possess proven experience managing external relationships, setting objectives, building trust, and holding stakeholders accountable
- Show experience evaluating partnership effectiveness using customer feedback and data to create actionable recommendations
- Maintain a strong grasp of risk management and due diligence to ensure accurate documentation and robust governance
- Demonstrate strong organization and problem-solving skills to manage multiple priorities and navigate stakeholder conversations
Core Skills
Benefits
- Annual salary between GBP 41,300 and GBP 52,250
- Performance-tied incentive awards and equity
- Flexible working hours
- Annual learning budget of GBP 1,000 for training courses, books, and conferences
- Macbook and extra home setup support for remote workers
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the External Partnerships & Engagement Manager role?
The position offers a yearly salary between GBP 41,300 and GBP 52,250, alongside performance-tied incentive awards and equity.
Where is the position located?
The posting specifies the location as remote, with references to London, Cardiff, and UK Remote.
What does the application process involve?
The application journey includes a 25-minute recruiter call, a 60-minute Values & Behaviours interview, and a 60-minute role-specific interview.
What professional background is required for this role?
Candidates must have a deep understanding of VAIB principles, proven experience managing external relationships, skills in evaluating partnerships via data, and a strong grasp of due diligence and risk management.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
