Remote opportunity at
MonzoPartner Estate & Relationship Manager
Monzo operates as a digital banking alternative that provides personal accounts, business accounts, joint options, teen and kids accounts, credit cards, savings, investments, and pension consolidation…
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About This Role
Monzo operates as a digital banking alternative that provides personal accounts, business accounts, joint options, teen and kids accounts, credit cards, savings, investments, and pension consolidation to its customers. The organization focuses on solving financial problems and changing lives rather than simply selling standard banking products. As a Partner Estate & Relationship Manager within the Global Operations team, you will act as the primary ongoing relationship owner for assigned technical…
Job Description
Monzo operates as a digital banking alternative that provides personal accounts, business accounts, joint options, teen and kids accounts, credit cards, savings, investments, and pension consolidation to its customers. The organization focuses on solving financial problems and changing lives rather than simply selling standard banking products.
As a Partner Estate & Relationship Manager within the Global Operations team, you will act as the primary ongoing relationship owner for assigned technical and operational partners and suppliers. Operating as an individual contributor, you will use strong judgment, autonomy, and expertise to drive commercial arrangements, contract lifecycles, and governance standards. This role requires collaborating closely with global Operations leaders, finance teams, and external partner client management teams to monitor overall relationship health, ensure proactive issue resolution, and optimize commercial value. You will apply the Partner Management Framework to track risk, maintain compliance, and oversee operational alignment.
The position suits professionals experienced in managing third-party supplier, outsourcing, or operational partner relationships within regulated environments or financial services. Candidates must be comfortable working independently, analyzing financial and workforce data, leading monthly governance reviews, and influencing stakeholders across various departments without relying on formal authority.
Responsibilities
- Manage ongoing relationships and serve as the main point of contact for assigned technical and operational partners
- Apply the Partner Management Framework to oversee overall partner health, contract performance, commercial value, and risk
- Identify risks, capability gaps, and opportunities early to drive prompt resolution or escalate material concerns
- Plan and lead monthly partner reviews and collaborate on Quarterly Business Reviews with the Senior Partner Estate & Relationship Manager
- Drive governance execution by tracking actions, ensuring accurate reporting, and verifying impact before closing commitments
- Handle end-to-end contract management for assigned partners, including amendments, renewals, pricing models, and change notices
- Lead invoice reconciliation, spend forecasting, and budgeting alongside Finance while optimizing commercial value and customer outcomes
- Collaborate cross-functionally with Legal, Procurement, and Finance to ensure compliant execution and data-backed reporting
- Engage continuously with global Operations leads to translate business needs and strategy into clear partner commitments
- Oversee the smooth transition of new or updated services into ongoing governance and manage contract terms for resilience and continuity
- Build evidence-based proposals and execute champion-challenger or outcome-based commercial models to enhance service quality
- Integrate material risks, incidents, and assurance evidence into governance routines with Risk and Third Party Risk Management
Requirements
- Demonstrated experience managing operational partner, outsourcing, or supplier relationships, ideally within financial services or another regulated environment
- Proven ability to build credible, challenging relationships with partner client management teams, operational leaders, and internal stakeholders
- Experience managing contracts, charging models, renewals, amendments, performance measures, and commercial commitments
- Familiarity with invoice reconciliation, budgeting, and forecasting using operational, workforce, and financial data
- Capability to lead effective monthly partner governance and translate detailed information into a clear view of relationship health
- Ability to maintain accurate and organized records of contracts, decisions, actions, commitments, ratings, and key dates
- Demonstrated autonomy in working independently, taking ownership of complex problems, and driving them to resolution
- Ability to influence across Operations, Procurement, Finance, Legal, Risk, and other specialist teams without formal authority
- Capacity to distinguish between detailed service performance issues and broader relationship, contractual, or commercial concerns
- Experience leading defined projects or improvements and managing actions, dependencies, and stakeholders to delivery
- Clear verbal and written communication skills, including handling difficult conversations or missed commitments
- Understanding of risk, resilience, and control considerations associated with third-party operations
- Availability to travel within the UK and internationally when required for offshore partner sites
Core Skills
Benefits
- Salary between GBP 51,200 and 64,700 per year
- Incentive awards
- Macbook and extra support for work-from-home setups for remote workers
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Partner Estate & Relationship Manager role?
The posting specifies a salary range of GBP 51,200 to 64,700 per year, plus incentive awards and benefits.
Is this role remote?
Yes, the position is UK remote with essential travel to global offshore sites and ad hoc meetings in London.
What does the application process involve?
The application journey consists of four key steps: application questions, a 30-minute recruiter call, a practical take-home task, and a competency-based interview focusing on stakeholders and values.
Does the role involve direct reports?
No, this is an individual contributor position with no direct reports.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.