Hybrid opportunity at
FaireCustomer Experience Associate (3 Month Fixed-Term Contract)
Faire is seeking a Customer Experience Associate on a temporary contract of about 90 days, with longer engagements possible later. The position is hybrid, with three…
Career Tools
About This Role
Faire is seeking a Customer Experience Associate on a temporary contract of about 90 days, with longer engagements possible later. The position is hybrid, with three days in the office and two working remotely. Faire operates a technology wholesale platform for independent retailers. Associates speak with brand and retailer partners by phone, email, or chat. Phone experience is required on entry, and after training the associate may be placed on…
Job Description
Faire is seeking a Customer Experience Associate on a temporary contract of about 90 days, with longer engagements possible later. The position is hybrid, with three days in the office and two working remotely. Faire operates a technology wholesale platform for independent retailers.
Associates speak with brand and retailer partners by phone, email, or chat. Phone experience is required on entry, and after training the associate may be placed on phone, chat, or email as business needs dictate. Daily duties include handling questions and concerns quickly, logging each exchange in CRM software such as Zendesk, Kustomer, or Salesforce, and meeting targets for response speed, satisfaction, and resolution.
Remote workers need a private, enclosed room with a door to keep background sound out. A wired Ethernet link with about 10 Mbps is preferred. Strong self-management, plus occasional schedule shifts to cover other time zones, is expected. The associate also takes part in ongoing training and peer knowledge sharing, and the day is built around live customer contacts across several channels.
Responsibilities
- Provide real-time help to customers by phone, email, or chat, resolving questions and concerns promptly
- Use CRM tools to record every customer interaction accurately
- Work with the team to meet response time, satisfaction, and resolution targets
- Keep current on Faire's products and rules through regular training
- Help build a team culture centered on learning, sharing knowledge, and supporting one another
Requirements
- Phone support experience, required before training begins
- Clear spoken communication and calm, empathetic handling of complicated exchanges
- Skill with CRM and customer support software
- Quick, sound problem solving for customer issues
- Ability to adapt, collaborate, and perform in a changing remote setting
- A quiet, enclosed workspace and the technical setup outlined in the role specifications
Qualifications
- Customer service experience, ideally in phone-based work
- Shared commitment to Faire's core values and enthusiasm for helping its community
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or on-site?
The role is hybrid, with three days in the office and two days remote each week.
What is the contract length?
The role is a temporary contract of about 90 days, and the posting says longer contract terms may be possible in the future.
What salary applies?
The posting lists a starting pay of $23.70 CAD per hour for Canada and says the role is eligible for benefits. Actual pay depends on factors such as experience and location.
What experience is required?
Phone support experience is required, and experience with CRM and customer support tools is expected.
How do I apply?
The posting does not describe specific application steps.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
