Opportunity at
GoCardlessTechnical Account Manager
GoCardless, part of Mollie, is recruiting a Technical Account Manager for its ANZ Customer Success team. GoCardless serves more than 100,000 businesses that accept bank-based payments…
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About This Role
GoCardless, part of Mollie, is recruiting a Technical Account Manager for its ANZ Customer Success team. GoCardless serves more than 100,000 businesses that accept bank-based payments through bank debits, real time transfers and open banking, and it processes over US$130bn a year across more than 30 countries. This is a new position created to meet demand from merchants that sell through sales teams and need technical help alongside their commercial…
Job Description
GoCardless, part of Mollie, is recruiting a Technical Account Manager for its ANZ Customer Success team. GoCardless serves more than 100,000 businesses that accept bank-based payments through bank debits, real time transfers and open banking, and it processes over US$130bn a year across more than 30 countries.
This is a new position created to meet demand from merchants that sell through sales teams and need technical help alongside their commercial relationship. The TAM is the technical counterpart to the Customer Success Account Managers, who own the commercial side. The TAM becomes the main technical contact for a group of merchants, learns each merchant's architecture and integrations, and runs regular technical reviews that cover integration health, payment performance and upcoming product changes.
Beyond onboarding and go-live, the TAM helps merchants plan platform shifts early, such as billing engine migrations. The company has lost merchants who chose new architecture without its input, so the TAM is expected to join those discussions from the start. The TAM also keeps an eye on integration health for warning signs such as falling mandate conversion, repeated payment failures or weak API use, supports incident response, and runs technical workshops for merchant teams.
The ideal candidate has three to five years in a technical, customer-facing role at a B2B software or fintech company, is comfortable with REST APIs, webhooks and JSON, and can troubleshoot across several integration layers. Experience with bank-based payment methods, open banking or recurring billing in the ANZ market is desirable. The posting does not name a specific city.
Responsibilities
- Serve as the main technical contact for a group of sales-led merchants
- Run regular technical reviews covering integration health and payment performance
- Support onboarding so integrations are well designed from day one
- Guide merchants through API and webhook work during the build phase
- Find and fix integration problems, working with Engineering and Product where needed
- Join early conversations about billing and platform migrations to judge how new technology fits
- Watch for risks such as falling mandate conversion, payment failures and poor API usage
- Own remediation plans and keep the account manager updated
- Record merchant configurations, integration designs and known edge cases
- Contribute to account plans and quarterly review preparation
- Pass merchant pain points to Product and Engineering as structured feedback
- Give the Support team account context during high-priority incidents
- Run technical workshops and write documentation for specific merchant setups
Requirements
- Three to five years in a hands-on customer role (for example account management for technical clients, solutions engineering, or implementation and developer support) at a software or fintech firm
- Practical familiarity with REST APIs, webhooks and JSON, and the ability to read API docs and merchant code
- Experience supporting customers through complex technical integrations
- Strong troubleshooting skills and clear communication with technical and non-technical people
- Comfort presenting to senior stakeholders and leading external technical discussions
- Organized and self-directed, able to juggle several accounts at once
Qualifications
- Exposure to bank-based payment methods, open banking or recurring billing in the ANZ market
- Experience with SQL, Looker or similar tools for analyzing payment performance
- Some experience with Salesforce or JIRA when working with clients
- Grasp of how recurring billing, mandates and payment reconciliation work for large merchants
Core Skills
Benefits
- Wellbeing help and medical coverage
- Option to work abroad for up to 90 days a year
- Flexible working that suits your routine
- Parental leave for new parents
- An annual learning allowance for personal development
- Holiday entitlement, plus three volunteer days and four company wellness days
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the base salary?
The posting gives a base salary range of 84,000 to 126,000 AUD. Until performance can be judged, pay sits between 84,000 and 105,000 AUD, the lower end of the range.
Which city is the role in?
The posting does not name a city. It places the role in the ANZ Customer Success team, and the listing is tagged on-site.
What experience is required?
Three to five years in a hands-on customer role at a software or fintech firm, plus practical familiarity with REST APIs, webhooks and JSON.
What does success look like in the first year?
The posting expects onboarding and platform learning within three months, independent work across the portfolio by six months, and a recognized authority on the company's integrations across ANZ by twelve months.
Sample Interview Questions
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