Opportunity at
GoCardlessCustomer Success Manager II, UK & ireland
GoCardless (part of Mollie) is hiring a Customer Success Manager II to look after a book of business across the UK and Ireland. The goal is…
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About This Role
GoCardless (part of Mollie) is hiring a Customer Success Manager II to look after a book of business across the UK and Ireland. The goal is to grow adoption, value and revenue inside each customer account. The manager finds ways to widen and deepen how customers use GoCardless, maps each account's scope, identifies stakeholders, weighs risks and opportunities, and writes the plan to deliver them. The role sits inside a…
Job Description
GoCardless (part of Mollie) is hiring a Customer Success Manager II to look after a book of business across the UK and Ireland. The goal is to grow adoption, value and revenue inside each customer account. The manager finds ways to widen and deepen how customers use GoCardless, maps each account's scope, identifies stakeholders, weighs risks and opportunities, and writes the plan to deliver them.
The role sits inside a wider success function. The manager works with Professional Services on rollout and time to value, with Customer Advocacy on experience and success stories, with Renewal Managers on retention, and with a dedicated Account Executive on expansion. The job also promotes GoCardless as a provider that lets businesses pay from one bank account to another, offering bank debit alongside open banking.
The posting suits someone with at least four years of complex, client-facing work and at least four years in customer success, sales or account management. Strong listening and communication skills are essential, along with a growth mindset, the ability to juggle competing priorities at pace, and the drive to lead a team. Extra languages and finance or payments industry experience are an advantage.
Responsibilities
- Manage a book of business and deliver milestones across the customer lifecycle
- Work independently, resolve blockers and escalate to customer success leadership when needed
- Create and carry out account plans shaped around each customer's goals
- Lead commercial conversations aimed at strong net revenue retention
- Find, develop and convert upsell opportunities throughout the customer base
- Partner with account management and sales on account planning and growth
- Build relationships with C-suite leaders, champions and end users
- Manage risk, including handling renewals
- Own the forecast for your book of business
- Analyze competitive and whitespace opportunities
Requirements
- At least four years of intricate, full-cycle client-facing work
- At least four years in customer success, sales or account management
- Strong listening and verbal communication, responding clearly by video, email and in person
- Ability to manage conflicting priorities in a fast-paced setting
- A growth mindset and a team-player attitude
- Ability to motivate colleagues and keep their energy up
Qualifications
- Additional languages
- Finance or payments industry experience
Core Skills
Benefits
- Wellbeing help and medical coverage
- Option to work abroad for up to 90 days a year
- Flexible working that suits your routine
- Parental leave for new parents
- An annual learning allowance for personal development
- Holiday entitlement, plus three volunteer days and four company wellness days
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Which market does the role cover?
The role covers customers across the UK and Ireland.
What is the pay?
The base salary range is 37,120 to 55,680. The currency sign does not display in the source, and the company pays between 37,120 and 46,400 until performance can be judged.
What experience is required?
At least four years of complex client-facing work, and at least four years in customer success, sales or account management.
Where is the role based?
The posting does not name a city, and the listing is tagged on-site.
Sample Interview Questions
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