Opportunity at
GitLabCustomer Experience Enablement Lead
GitLab is seeking a Customer Experience Enablement Lead to support its customer experience division and report directly to the Vice President of Enablement & AI. Operating…
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About This Role
GitLab is seeking a Customer Experience Enablement Lead to support its customer experience division and report directly to the Vice President of Enablement & AI. Operating within an intelligent orchestration platform designed for DevSecOps, this role helps revenue and field teams acquire the necessary knowledge, resources, and training to sell effectively and enhance client outcomes. The professional joining this position will spearhead the creation and execution of enablement initiatives, collaborate…
Job Description
GitLab is seeking a Customer Experience Enablement Lead to support its customer experience division and report directly to the Vice President of Enablement & AI. Operating within an intelligent orchestration platform designed for DevSecOps, this role helps revenue and field teams acquire the necessary knowledge, resources, and training to sell effectively and enhance client outcomes. The professional joining this position will spearhead the creation and execution of enablement initiatives, collaborate with international field leadership, and develop curricula covering product understanding, skill advancement, and onboarding. The ideal candidate will possess progressive background in software sales, customer success, or enablement, alongside familiarity with open-source systems, DevOps, and regulated markets such as public sector or federal go-to-market strategies.
The position requires active incorporation of artificial intelligence tools into routine practices to accelerate program design and content generation. Responsibilities involve utilizing platforms such as Salesforce, Gong, and Cornerstone to educate staff, measuring the performance of enablement programs, and coordinating activities alongside major product rollouts or trade shows. Team members benefit from flexible paid time off, parental leave, equity compensation, an employee stock purchase plan, a growth and development fund, home office support, and health and financial wellness options. GitLab operates as an equal opportunity and affirmative action employer committed to merit-based hiring.
Responsibilities
- Program manage and lead the design and implementation of enablement initiatives for internal customer success and professional services teams
- Partner with global field leadership to analyze needs, develop joint plans, and customize content for specific regional markets
- Design new enablement materials focusing on product education, onboarding, leadership growth, and skill building for the customer experience organization
- Collaborate with enablement offices, content creators, and subject matter experts to build core training curricula for internal groups
- Coordinate enablement initiatives with external campaigns, trade shows, and new product releases
- Utilize tools like Salesforce, Cornerstone, and Gong to educate the field and deliver training
- Create job aids, learning assessments, and support materials to improve field effectiveness
- Track and report on the performance of enablement investments and programs while identifying delivery innovations
Requirements
- Demonstrated progressive background in software sales, customer success, or enablement
- Proven experience meeting deadlines and executing projects that create positive impact with stakeholders
- Ability to build relationships with field leadership and teams
- Familiarity with sales training methodologies and technology
- Active use of AI tools in daily workflows to speed up program creation and ideation
- Experience preparing and executing sales effectiveness strategies and tactics
- Ability to communicate complex technical concepts clearly to varied audiences
- Strong interpersonal, cross-functional collaboration, and project management skills
Qualifications
- Experience in SaaS or software sales enablement
- Expertise in DevOps or Open Source
- Background supporting Public Sector, Federal, or SLED go-to-market teams in regulated industry contexts
Core Skills
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Home office support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The base salary range for United States residents is $168,000 to $285,600 USD per year, and sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
What remote or location policies apply to this position?
The posting states that all roles at GitLab are remote, though certain positions may carry specific location-based eligibility requirements.
What is the employment type?
The posting indicates that this is a full-time position.
How can I apply if I do not meet every single requirement?
GitLab welcomes interest from candidates with varying levels of experience, noting that many successful candidates do not meet every single requirement, and encourages applicants to apply for recruiters to assess.
Sample Interview Questions
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