Opportunity at
RobinhoodCustomer Experience Representative, Trump Accounts Resolution Desk
Robinhood is hiring a Customer Experience Representative for the Trump Accounts Resolution Desk to act as a primary point of contact for a federal program. In…
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About This Role
Robinhood is hiring a Customer Experience Representative for the Trump Accounts Resolution Desk to act as a primary point of contact for a federal program. In this role, you will assist users via phone, email, and chat regarding account setup, contributions, eligibility, equities, margin, and options trading. The position requires working five days a week on-site at the Westlake, Texas office, with customer support operations running seven days a week…
Job Description
Robinhood is hiring a Customer Experience Representative for the Trump Accounts Resolution Desk to act as a primary point of contact for a federal program. In this role, you will assist users via phone, email, and chat regarding account setup, contributions, eligibility, equities, margin, and options trading. The position requires working five days a week on-site at the Westlake, Texas office, with customer support operations running seven days a week between 7:00 a.m. and 10:00 p.m. ET.
This position suits professionals who thrive in a fast-paced setting and can handle high-visibility support duties with empathy and product expertise. Representatives help the company identify recurring process friction points and product gaps by aggregating user interactions. Robinhood expects continuous availability to meet coverage requirements and offers flexible schedules based on business needs.
Qualified candidates must hold active FINRA Series 7 and 63 licenses and meet legal citizenship or permanent residency requirements for the United States. Compensation includes a performance-driven structure with bonuses, equity ownership, and a 401(k) matching program. Additional benefits feature comprehensive medical coverage, lifestyle wallets, fertility support, mental health resources, and catered meals at the office.
Responsibilities
- Assist customers using phone, email, and chat channels regarding Trump Accounts
- Identify patterns and friction points from support interactions and report them to leadership
- Maintain product expertise on eligibility, contributions, custodial mechanics, equities trading, margin, and options
- Help defuse customer anxiety through effective support techniques
- Fulfill assigned shift schedules during operating hours from 7:00 a.m. to 10:00 p.m. ET across seven days a week
Requirements
- Active FINRA Series 7 and 63 licenses
- Availability to work five days a week on-site at the Westlake, Texas office
- US citizenship or lawful permanent resident status
- Schedule flexibility to cover evenings, weekends, and special events
Qualifications
- Experience operating in a high-visibility, high-scrutiny support environment
- Ability to adapt quickly to telephone and written communication channels
- A self-starter approach with comfort navigating ambiguity
Core Skills
Benefits
- Performance-driven compensation with multipliers and bonus programs
- Equity ownership and 401(k) matching
- 100% paid health insurance for employees and 90% coverage for dependents
- Access to a private employee fund for investments in Robinhood Ventures funds
- Lifestyle wallet for wellness and learning expenses
- Employer-paid life and disability insurance
- Fertility and mental health benefits
- Paid time off, sick time, parental leave, and company holidays
- Catered meals and events at the office
Frequently Asked Questions
Where is this job located?
This role is based in the Westlake, Texas office and requires in-person attendance five days per week.
What licenses are required for this role?
Applicants must hold active FINRA Series 7 and 63 licenses.
What are the working hours for the Trump Accounts Resolution Desk?
The team supports customers seven days a week between 7:00 a.m. and 10:00 p.m. ET, and schedules are assigned based on business needs.
Are there citizenship requirements to apply?
Yes, this position is restricted to US citizens or lawful permanent residents due to legal requirements.
What is the salary for this position?
The specific salary is not stated as a single fixed amount, but the expected hourly range for Zone 2 (which includes Westlake, TX) is $24.70 to $29 USD, and the role is eligible for a bonus plan.
Sample Interview Questions
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