Opportunity at
QuinceCustomer Experience Specialist - French Bilingual
Quince is seeking a French Bilingual Customer Experience Specialist to join the team and serve as a key point of contact for buyers. Operating through a…
Career Tools
About This Role
Quince is seeking a French Bilingual Customer Experience Specialist to join the team and serve as a key point of contact for buyers. Operating through a manufacturer-to-consumer model, Quince delivers apparel, home goods, and accessories at accessible price points by removing traditional retail layers. In this role, you will assist buyers across multiple communication channels including phone, email, chat, and social media. This opportunity suits individuals who thrive in fast-paced…
Job Description
Quince is seeking a French Bilingual Customer Experience Specialist to join the team and serve as a key point of contact for buyers. Operating through a manufacturer-to-consumer model, Quince delivers apparel, home goods, and accessories at accessible price points by removing traditional retail layers. In this role, you will assist buyers across multiple communication channels including phone, email, chat, and social media.
This opportunity suits individuals who thrive in fast-paced environments, possess strong digital literacy, and enjoy solving problems with empathy and care. Team members help shape consumer loyalty by guiding shoppers authentically, maintaining a human touch while navigating service software, and passing along valuable feedback to internal departments. Quince offers multiple career paths including specialist tracks, leadership tracks, and enablement tracks for ongoing development.
Please note that candidates located within 50 kilometers of Toronto are required to work on-site five days per week, while those residing beyond that distance may be eligible for remote work. Every hire must complete a ninety-day introductory period successfully. Employment is contingent upon passing a background check, and Quince is an equal opportunity employer providing reasonable accommodations upon request.
Responsibilities
- Manage customer interactions completely from start to finish across phone, chat, email, and social channels
- Resolve shopper issues with empathy and care to maintain positive brand relationships
- Navigate company tools efficiently while delivering personalized support
- Report recurring patterns and insights to help elevate the service experience
- Develop deep product knowledge to guide buyers authentically
Requirements
- Bilingual fluency in written and spoken French and English
- At least two years of customer service experience
- Ability to build relationships and resolve issues effectively
- Dedicated quiet workspace with reliable high-speed internet meeting 75+ Mbps download and 10+ Mbps upload speeds
- Availability to work designated shifts based on preset schedule options
Qualifications
- High School diploma or GED equivalent
Core Skills
Benefits
- Compensation of 26 CAD per hour with tenure-based increases
- Monthly performance bonus up to 1,300 CAD
- Three-week paid training and onboarding program
- Hospital coverage, paramedical, dental, vision, prescription, virtual healthcare, life and disability insurance
- 401K plan and referral bonuses of up to 1,000 CAD
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote or on-site?
It depends on your location. Candidates living within 50 km of Toronto must work on-site five days per week, while those living beyond 50 km are eligible for remote work.
What is the pay rate and bonus structure?
The position pays 26 CAD per hour with tenure-based increases, plus a monthly performance bonus of up to 1,300 CAD.
What are the language requirements for this role?
Applicants must be bilingual in both written and spoken French and English.
What experience is required to apply?
Candidates must have a minimum of two years of customer service experience alongside a High School diploma or GED.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.