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PerfectServeCustomer & Field Marketing Manager - US Remote
PerfectServe is hiring a Customer & Field Marketing Manager to join its remote team. Founded in 1997, the company provides clinical communication, physician scheduling solutions, and…
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About This Role
PerfectServe is hiring a Customer & Field Marketing Manager to join its remote team. Founded in 1997, the company provides clinical communication, physician scheduling solutions, and cloud-based health IT software that optimizes care coordination for medical practices, hospitals, and health systems. Recognized by Gartner and KLAS Research, the established organization supports over 30,000 customers with a workforce exceeding 400 employees. In this role, the candidate owns customer expansion marketing alongside…
Job Description
PerfectServe is hiring a Customer & Field Marketing Manager to join its remote team. Founded in 1997, the company provides clinical communication, physician scheduling solutions, and cloud-based health IT software that optimizes care coordination for medical practices, hospitals, and health systems. Recognized by Gartner and KLAS Research, the established organization supports over 30,000 customers with a workforce exceeding 400 employees.
In this role, the candidate owns customer expansion marketing alongside Customer Success, directs field and event execution scoped by segment owners, and builds reference, case study, and advocacy programs. Duties also include designing custom sales enablement assets and operationalizing master pitches. The position suits professionals with a program-building background who can balance multiple initiatives simultaneously and collaborate closely with sales teams.
Responsibilities
- Build custom sales decks and enterprise-focused assets
- Operationalize master pitches and battlecards while onboarding sales representatives
- Execute events, manage booth setups, and coordinate on-site meetings and follow-ups
- Establish and manage the customer reference and advocacy program to produce deal-winning proof points
- Partner with content and product marketing teams to generate outcome data and field enablement materials
Requirements
- Four or more years of experience in B2B SaaS customer marketing, field marketing, or events
- Track record in building reference and advocacy programs
- Demonstrated ability to partner closely with Sales and Customer Success teams
- Adoption of an AI-first approach for scaling field and customer content
- Availability to travel up to 25 percent of the time
Qualifications
- Prior experience in healthcare IT
- Experience building customer advocacy or reference programs from scratch
- Experience supporting business diligence with customer proof points
Core Skills
Benefits
- Remote first work environment
- Health, dental, vision, life, and disability insurance options available on day one
- 401(k) plan with a match and immediate vesting
- 17 company holidays, 2 floating holidays, and a competitive paid time off policy
- Internal advancement opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The role operates within a remote-first work environment, though up to 25 percent travel is required.
What is the salary range for the Customer & Field Marketing Manager?
The annual salary range is USD 75,000 to 85,000, determined by background, skills, and experience.
What experience is required to apply?
Candidates must have four or more years of B2B SaaS experience in customer marketing, field marketing, or events, preferably within healthcare IT.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
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