Remote opportunity at
Blue Acorn iCiCustomer Journeys Consultant (Remote, Contract)
Blue Acorn iCi is looking for a Customer Journeys Consultant to join its team on a remote basis within the United States. Operating as a business…
Career Tools
About This Role
Blue Acorn iCi is looking for a Customer Journeys Consultant to join its team on a remote basis within the United States. Operating as a business unit of Infosys Nova Holdings, LLC, the employer serves as a digital experience partner that aids global brands in designing, constructing, and refining customer engagement strategies through data, design, and technology. This contract position involves guiding intricate marketing technology implementations for both business-to-consumer and…
Job Description
Blue Acorn iCi is looking for a Customer Journeys Consultant to join its team on a remote basis within the United States. Operating as a business unit of Infosys Nova Holdings, LLC, the employer serves as a digital experience partner that aids global brands in designing, constructing, and refining customer engagement strategies through data, design, and technology.
This contract position involves guiding intricate marketing technology implementations for both business-to-consumer and business-to-business clients. The professional in this role will connect customer journey expertise with technical execution, translating commercial goals into strategies for marketing automation, personalization, experimentation, and optimization.
Ideal candidates will collaborate closely with internal delivery teams, engineering, product management, and client stakeholders to steer technical choices, assist with testing phases, and contribute to reusable frameworks. The person hired will utilize platforms such as Adobe Journey Optimizer, Marketo, Adobe Campaign, and Adobe Target to drive measurable outcomes and engagement.
Responsibilities
- Lead and deploy business-to-consumer and business-to-business marketing automation and customer journey projects using platforms such as Adobe Journey Optimizer, Marketo, Adobe Campaign, and Adobe Target
- Translate business and customer requirements into scalable solution designs addressing architecture standards and feasibility
- Create technical deliverables and take part in unit and peer testing through test plans, cases, and scripts
- Direct segmentation, personalization, experimentation, and marketing optimization strategies to improve engagement and conversion performance
- Deliver proactive guidance based on industry best practices and customer experience targets
- Partner with product and engineering units to share platform feedback, address customer needs, and inform product roadmaps
- Participate in executive updates, risk identification, mitigation, and escalation management
- Collaborate with sales and internal groups to explore solutions and support account expansion
- Mentor colleagues, build reusable frameworks and accelerators, and utilize approved Adobe artificial intelligence technologies
Requirements
- Hands-on background with enterprise marketing technologies including Adobe Journey Optimizer, Marketo, Adobe Campaign, Adobe Target, Responsys, Salesforce Marketing Cloud, Cheetah Mail, Braze, HubSpot, or comparable systems
- Familiarity with personalization, audience segmentation, multivariate and A/B testing, and data-driven optimization
- Knowledge of the digital marketing ecosystem encompassing customer data platforms, data management platforms, paid media, identity management, and privacy regulations
- Proficiency in SQL, HTML, scripting, data modeling concepts, workflow orchestration, and campaign logic
- Experience configuring API connections and working with tools like Postman or PostBuster
- Consulting expertise with executive stakeholders and the capacity to deliver actionable recommendations
- Unrestricted authorization to work in the United States without current or future employer sponsorship
Qualifications
- Practical experience specifically utilizing Adobe customer journey solutions like Adobe Journey Optimizer, Marketo, Adobe Campaign, or Adobe Target
- Background managing multi-workstream marketing technology or customer experience initiatives
- Prior work history in lifecycle marketing, customer journey design, or marketing analytics
- Possession of certifications for Adobe Experience Cloud applications or related platforms
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the location for this role is remote within the United States.
What type of employment is this?
This is a contract position.
Does the posting state the salary range?
No, the salary is not stated in the job posting.
Does the employer provide visa sponsorship for this role?
No, candidates must have unrestricted authorization to work in the United States, and the company does not offer visa or immigration sponsorship for this position.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
Related Jobs