Opportunity at
GoCardlessCustomer Operations Representative, French-speaking (12-month FTC)
GoCardless, a Mollie company, provides bank payments services, including open banking, real-time payments and Direct Debit. More than 100,000 businesses use its platform to collect and…
Career Tools
About This Role
GoCardless, a Mollie company, provides bank payments services, including open banking, real-time payments and Direct Debit. More than 100,000 businesses use its platform to collect and manage recurring and one-off payments in more than 30 countries, and its end-to-end platform includes AI-powered tools for payment success and fraud reduction. This 12-month fixed-term customer operations role is for a French-speaking representative who serves as the initial contact for people using GoCardless…
Job Description
GoCardless, a Mollie company, provides bank payments services, including open banking, real-time payments and Direct Debit. More than 100,000 businesses use its platform to collect and manage recurring and one-off payments in more than 30 countries, and its end-to-end platform includes AI-powered tools for payment success and fraud reduction.
This 12-month fixed-term customer operations role is for a French-speaking representative who serves as the initial contact for people using GoCardless and its partners. The representative resolves queries, improves the onboarding experience and helps customers navigate the product. The role also checks new accounts against platform guidelines so they can transact safely. The work runs in English and French through email, chat and phone, and involves regular teamwork with payments operations, engineering, customer success and other internal groups.
The posting describes the role as a chance to deepen knowledge of financial services, especially bank payment methods, Direct Debit and open banking. Familiarity with Zendesk, Slack and Jira is welcomed. Candidates should be fluent in English and French, comfortable investigating a problem before asking for help, able to pick up complex ideas quickly, and willing to suggest improvements to internal processes. The base salary range is 15,600 to 23,400 EUR. The posting does not state a work location.
Responsibilities
- Act as the initial contact for users and partners, answering questions and resolving issues
- Improve the onboarding experience and guide customers through product features
- Check new accounts against platform guidelines before they transact
- Investigate issues with payment operations, engineering and customer success teams
- Communicate with English- and French-speaking clients by email, chat and phone
- Suggest improvements to internal processes
Requirements
- Strong communication skills, both with customers and internally
- A proactive approach: investigate first, then ask for help
- Quick to grasp complicated concepts and comfortable with software tools
- Fluent English and French
- Positive attitude toward change
Qualifications
- Experience using Zendesk, Slack and Jira
Core Skills
Benefits
- Wellbeing help and medical coverage
- Option to work from another country for as many as 90 days per rolling year
- Adaptive working options
- Parental leave
- Annual learning budget
- Ample holiday time, 3 yearly volunteer days and 4 company-wide wellness days
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a permanent role?
No. The posting describes it as a 12-month fixed-term contract.
What is the base salary?
The base salary range is 15,600 to 23,400 EUR. The posting says new hires are usually paid in the lower half of the band until results are reviewed on the job.
Where is the job located?
The posting does not specify a work location, though it mentions some office time for collaboration.
Are both English and French required?
Yes. The posting asks for fluent English and French, since clients are served in both languages every day.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
