On-site opportunity at
LalamoveCustomer Service Associate
This full-time, on-site Customer Service Associate role handles questions and complaints from customers and drivers for Lalamove, a delivery platform that connects both groups through technology.…
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About This Role
This full-time, on-site Customer Service Associate role handles questions and complaints from customers and drivers for Lalamove, a delivery platform that connects both groups through technology. The job includes assisting with orders and reassignments, resolving complaints and escalating serious issues such as damaged or missing items. The posting asks for a patient, service-minded person who will work assigned shifts at the PITX site in Parañaque.
Job Description
This full-time, on-site Customer Service Associate role handles questions and complaints from customers and drivers for Lalamove, a delivery platform that connects both groups through technology. The job includes assisting with orders and reassignments, resolving complaints and escalating serious issues such as damaged or missing items.
The posting asks for a patient, service-minded person who will work assigned shifts at the PITX site in Parañaque.
Responsibilities
- Assist customers with order changes and reassignments to improve fulfilment
- Resolve complaints from drivers and users professionally
- Submit tickets for escalated cases such as undelivered orders
- Carry out other duties assigned by management
Requirements
- Experience handling voice and chat channels
- Experience managing several chat conversations at once for chat support
- Willing to work assigned shifts onsite at PITX in Parañaque
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The listing places the role in Manila, with onsite work at the PITX terminal in Parañaque.
What channel experience is needed?
The posting asks for experience with voice and chat channels, and for chat roles, handling several conversations at once.
Is the role full-time?
The listing identifies the role as full-time, on-site work.
Sample Interview Questions
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