On-site opportunity at
LalamoveCustomer Service Associate (L1)
This full-time, on-site Customer Service Associate (L1) role supports Lalamove users and drivers with questions, complaints and order issues. The job includes handling inbound and outbound…
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About This Role
This full-time, on-site Customer Service Associate (L1) role supports Lalamove users and drivers with questions, complaints and order issues. The job includes handling inbound and outbound inquiries, offering solutions within time limits and monitoring daily operations to keep fulfilment rates high. It suits a patient, diplomatic problem-solver who can handle shifts that include weekends, early mornings, late nights and holidays. Fluency in English and Thai is required.
Job Description
This full-time, on-site Customer Service Associate (L1) role supports Lalamove users and drivers with questions, complaints and order issues. The job includes handling inbound and outbound inquiries, offering solutions within time limits and monitoring daily operations to keep fulfilment rates high.
It suits a patient, diplomatic problem-solver who can handle shifts that include weekends, early mornings, late nights and holidays. Fluency in English and Thai is required.
Responsibilities
- Respond to user and driver questions clearly and efficiently
- Handle complaints and offer solutions within time limits
- Monitor daily operations and engage drivers to maintain fulfilment
- Follow company procedures and provide accurate information
Requirements
- Fluent in English and Thai
- Able to cover weekend, early-morning, late-night and holiday shifts when needed
- Clear written and spoken communication
Qualifications
- Previous customer support experience
- Bachelor's degree or college experience is preferred
- Immediate availability is highly preferred
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the job full-time?
The posting lists it as a full-time, on-site position.
What languages are needed?
Fluency in English and Thai is required.
What is the schedule?
Candidates must be able to cover weekend, early-morning, late-night and holiday shifts when needed.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.