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SGSCustomer Service Jr (Sales and Pharma)
SGS is hiring a Customer Service Jr (Sales and Pharma) to support client relations, sales proposals, and laboratory operations. This position reports operationally to an Affiliate…
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About This Role
SGS is hiring a Customer Service Jr (Sales and Pharma) to support client relations, sales proposals, and laboratory operations. This position reports operationally to an Affiliate Manager or Supervisor and administratively to a GBS Supervisor. The role begins with a 3-month on-site training period before transitioning to a hybrid work arrangement. The person in this role will act as a primary connection between customers and the chemistry and microbiology departments.…
Job Description
SGS is hiring a Customer Service Jr (Sales and Pharma) to support client relations, sales proposals, and laboratory operations. This position reports operationally to an Affiliate Manager or Supervisor and administratively to a GBS Supervisor. The role begins with a 3-month on-site training period before transitioning to a hybrid work arrangement.
The person in this role will act as a primary connection between customers and the chemistry and microbiology departments. Responsibilities include scoping work, preparing pricing proposals for compendial testing, tracking project timelines, and handling client inquiries. Candidates must maintain accurate records using platforms like Salesforce and PandaDoc while adhering to strict regulatory guidelines, including GMP, GLP, and ISO standards.
Responsibilities
- Collaborate with clients and technical laboratories to scope work and prepare quotes for USP, EP, and JP compendial testing
- Maintain up-to-date client records, RFPs, and quotations within Salesforce, PandaDoc, and CRM applications
- Serve as a liaison between customers and the chemistry and microbiology divisions to guarantee timely and quality service delivery
- Develop technical proposals outlining costs, timelines, and resources using foundational knowledge of analytical techniques
- Notify operations staff regarding incoming samples once signed contracts or quotes are received
- Provide regular turnaround time updates and inform clients of any testing delays
- Comply with regulatory guidelines supporting GMP, GLP, and ISO standards, alongside internal QHSE and HR policies
Requirements
- Bachelor’s degree in Chemistry, Microbiology, or another related scientific discipline
- At least 1 year of prior experience working in a customer service role
- Minimum of 2 years of direct experience in a pharmaceutical testing laboratory and cGMP environments
- Strong computer literacy, including proficiency in Microsoft Office applications such as Word, Excel, and Outlook
- C1 level proficiency in the English language for professional written and verbal communication
Qualifications
- Prior education or work background in finance or business management
- Ability to read and interpret study protocols, technical documents, and RFPs focused on pharmaceutical testing
- Familiarity with quotation and proposal generation tools like PandaDoc, Salesforce, or custom internal systems
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the work setup for this position?
The role requires working on-site for the first three months, after which it transitions to a hybrid setup.
What educational background is required?
Applicants must hold a Bachelor’s degree in a scientific field such as Microbiology, Chemistry, or a related discipline.
What level of experience is needed for this role?
The posting requires a minimum of one year of customer service experience and at least two years of experience in pharmaceutical laboratory testing and cGMP environments.
Are salary details provided in the posting?
No, the posting does not specify the salary for this position.
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