Remote opportunity at
AlgoliaCustomer Success Engineer
Algolia seeks a Customer Success Engineer to join its remote team on a full-time basis, offering a salary range of USD 130,500 to 163,000 per year.…
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About This Role
Algolia seeks a Customer Success Engineer to join its remote team on a full-time basis, offering a salary range of USD 130,500 to 163,000 per year. Algolia provides a retrieval intelligence layer utilized by over 18,000 clients, powering search, discovery, generative AI, and agentic platforms. In this position, you will serve as a technical consultant ensuring clients successfully adopt, implement, and scale the company's technology. You will deliver technical workshops,…
Job Description
Algolia seeks a Customer Success Engineer to join its remote team on a full-time basis, offering a salary range of USD 130,500 to 163,000 per year. Algolia provides a retrieval intelligence layer utilized by over 18,000 clients, powering search, discovery, generative AI, and agentic platforms.
In this position, you will serve as a technical consultant ensuring clients successfully adopt, implement, and scale the company's technology. You will deliver technical workshops, guide solution design, provide implementation assistance, and act as a Technical Owner for designated accounts. The role requires partnering closely with Customer Success Managers, Product teams, and Engineering to resolve technical obstacles and advocate for technical excellence.
This opportunity is well-suited for someone who enjoys solving intricate technical challenges, keeps a growth mindset, and has a strong desire to learn modern tools, cloud infrastructure, and emerging artificial intelligence concepts. Ideal candidates excel in time management, communicate technical issues clearly to diverse audiences, and maintain robust documentation habits.
Responsibilities
- Consult with various clients to deliver tailored ad-hoc services
- Design, scope, and present technical workshops that encourage platform adoption
- Advise users on industry best practices regarding search optimization and implementation
- Collaborate with Customer Success Managers to maintain long-term client health
- Partner with internal Engineering and Product teams to build subject matter expertise
- Create, update, and present scheduled case status reports during regular meetings
- Identify and mitigate technical risks and bottlenecks alongside clients
- Offer optimization guidance for client environments
Requirements
- Four or more years of experience in a customer-facing technical role such as consulting, solutions engineering, or customer success, preferably within SaaS
- Functional familiarity with at least one programming language like JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python
- Familiarity with REST APIs, database administration, and web development tools
- Demonstrated ability to deliver multiple types of technical workshops
- Strong time management and task prioritization skills
Qualifications
- Background in implementing or optimizing search and discovery products
- Experience designing and building generative AI and agentic applications
- Previous employment in a high-growth SaaS workplace
- Familiarity with iOS and Android operating systems
- Experience supporting open-source software and GitHub communities
- Familiarity with Shopify, Magento, and Salesforce
Core Skills
Frequently Asked Questions
What is the location and remote policy for this job?
This position is listed as remote, though occasional travel to customer locations may be required.
What is the salary range for the Customer Success Engineer role?
The annual total cash compensation range is between USD 130,500 and 163,000 per year, which varies depending on location, experience, and technical skills.
What are the core experience requirements?
Applicants must have four or more years of experience in a customer-facing technical position, functional knowledge of at least one programming language, and familiarity with REST APIs, database management, and web development technologies.
How should candidates apply for this position?
The posting notes that while open jobs appear on third-party boards, candidates should apply directly through the company careers page and ensure communications originate from an @algolia.com email address.
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