Opportunity at
impact.comTechnical Services Engineer III
impact.com is a global commerce partnership marketing platform that enables businesses to discover, manage, and scale partnerships across the entire customer journey. The company offers integrated…
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About This Role
impact.com is a global commerce partnership marketing platform that enables businesses to discover, manage, and scale partnerships across the entire customer journey. The company offers integrated products such as Performance, Creator, and Advocate to more than 5,000 brands worldwide, including major names like Walmart, Uber, and L'Oréal. As a Technical Services Engineer III , you will sit at the center of technical challenges by mastering the platform capabilities and supporting…
Job Description
impact.com is a global commerce partnership marketing platform that enables businesses to discover, manage, and scale partnerships across the entire customer journey. The company offers integrated products such as Performance, Creator, and Advocate to more than 5,000 brands worldwide, including major names like Walmart, Uber, and L'Oréal. As a Technical Services Engineer III, you will sit at the center of technical challenges by mastering the platform capabilities and supporting clients throughout the complete lifecycle.
This on-site role involves designing, implementing, and supporting technical solutions across the SaaS platform to guarantee reliability and scalability. You will collaborate directly with client technical and business stakeholders alongside internal groups like Onboarding, Client Success, Product, and Engineering. The position suits an analytical professional who enjoys diagnosing complex technical issues, guiding integrations, and driving resolutions to enhance the user experience after go-live.
Responsibilities
- Master impact.com products, platform features, and upgrades while keeping up with industry developments
- Assist with designing, executing, and maintaining technical integrations for new and current users
- Partner with internal departments like Customer Success and Engineering to ensure smooth onboarding and post-launch care
- Take end-to-end ownership of technical problems from root cause analysis to resolution and communication
- Handle inbound technical requests via ticketing systems while prioritizing tasks efficiently
- Spot recurring issues and report trends and risks to management and cross-functional teams
- Produce and update integration guides, help content, technical documentation, and training materials
- Build and scope internal reports or tools to streamline troubleshooting and aid other teams
Requirements
- Experience in a technology-focused role at a digital marketing or tech-driven company, ideally customer-facing
- Familiarity with designing, executing, and supporting client solutions on SaaS platforms
- Proficiency with web technologies including HTML, CSS, JavaScript, SQL, REST APIs, and FTP
- Capability to analyze data and logs for troubleshooting, including writing SQL queries
- Strong problem-solving and critical thinking abilities for complex technical obstacles
- Clear verbal and written English communication skills suitable for technical and non-technical audiences
- Self-starter mentality with curiosity, a focus on continuous learning, and attention to detail
Qualifications
- Bachelor degree in Computer Science, Engineering, Science, Mathematics, or a related field, or equivalent practical experience
- Background or familiarity with affiliate marketing or the broader digital marketing sector
Core Skills
Benefits
- Medical, Dental, and Vision insurance
- Catered lunches on Thursdays in the office, healthy snacks, and coffee
- Flexible spending accounts and 401(k)
- Responsible paid time off policy
- Mental health and wellness benefits providing up to 12 fully covered therapy or coaching sessions yearly
- Monthly gym reimbursement
- Restricted Stock Units grant with a 3-year vesting schedule
- Free Coursera subscription and PXA courses
- Parental leave providing 26 weeks fully paid for primary caregivers and 13 weeks fully paid for secondary caregivers
- Technology stipend for home office setup and monthly internet allowance
Frequently Asked Questions
What is the salary for the Technical Services Engineer III role?
The salary ranges from $80,000 to $100,000 per year, plus an additional 5% variable annual bonus based on company performance, along with eligibility for a Restricted Stock Unit grant.
What is the employment type and remote status?
The position is a full-time, on-site role.
What qualifications are required for this position?
Applicants must have a Bachelor's degree in a relevant discipline like Computer Science or Engineering (or equivalent experience), experience in a tech-focused customer-facing role, and proficiency in web technologies such as HTML, CSS, JavaScript, SQL, and REST APIs.
How do I apply for this job?
The provided posting does not specify application instructions.
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