Opportunity at
ServiceNowCustomer Success Executive
This full-time, on-site Customer Success Executive role at ServiceNow in Mumbai owns post-sales outcomes for large enterprise accounts in India. The job covers implementation, adoption and…
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About This Role
This full-time, on-site Customer Success Executive role at ServiceNow in Mumbai owns post-sales outcomes for large enterprise accounts in India. The job covers implementation, adoption and value realisation, building relationships with CIOs, CFOs and CHROs, and coordinating delivery with partners so the customer's goals are met. It suits a consultant with eight to twelve years in professional services or consulting, who has experience with CxO stakeholders and large systems integrators…
Job Description
This full-time, on-site Customer Success Executive role at ServiceNow in Mumbai owns post-sales outcomes for large enterprise accounts in India. The job covers implementation, adoption and value realisation, building relationships with CIOs, CFOs and CHROs, and coordinating delivery with partners so the customer's goals are met.
It suits a consultant with eight to twelve years in professional services or consulting, who has experience with CxO stakeholders and large systems integrators and can work through multi-track programmes.
Responsibilities
- Develop and nurture relationships with senior business and technology executives
- Own the post-sales journey from implementation through adoption to expansion
- Turn customer goals into a platform roadmap linked to business outcomes
- Coordinate delivery across ServiceNow, global system integrators and other partners
Requirements
- Eight to twelve years in professional services or consulting, ideally in technology-enabled transformation
- Experience working with or supporting CxO-level stakeholders
- Experience at large Indian enterprise accounts and partnering with Big 4 or large systems integrators
Qualifications
- Two to five years on large, multi-track programmes, including organisational change
- Prior ServiceNow platform exposure is a strong plus
- Experience using AI to improve work processes and decision-making
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job?
The listing places the role in Mumbai, India, as on-site work.
What experience is needed?
The posting asks for eight to twelve years in professional services or consulting.
Is prior ServiceNow experience required?
Prior ServiceNow platform exposure is a strong plus, though the posting says fast learners will also be considered.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.