Opportunity at
ServiceNowCustomer Success Executive, Strategic Accounts
ServiceNow is hiring a Customer Success Executive for Strategic Accounts in Mumbai to oversee post-sales lifecycles for major enterprise accounts in India. This foundational role involves…
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About This Role
ServiceNow is hiring a Customer Success Executive for Strategic Accounts in Mumbai to oversee post-sales lifecycles for major enterprise accounts in India. This foundational role involves working directly with senior leaders such as CIOs, CFOs, and CHROs to guide implementation, adoption, and value realization. Professionals stepping into this position will connect customer ambitions with platform capabilities, ensuring that accounts successfully renew, expand, and achieve tangible business value. The successful candidate…
Job Description
ServiceNow is hiring a Customer Success Executive for Strategic Accounts in Mumbai to oversee post-sales lifecycles for major enterprise accounts in India. This foundational role involves working directly with senior leaders such as CIOs, CFOs, and CHROs to guide implementation, adoption, and value realization. Professionals stepping into this position will connect customer ambitions with platform capabilities, ensuring that accounts successfully renew, expand, and achieve tangible business value.
The successful candidate will coordinate co-delivery models across global system integrators and partners, establish success metrics, and help build compelling value stories. ServiceNow offers a structured environment backed by established practices and provides clear opportunities for career growth and increased executive responsibility.
Responsibilities
- Develop and maintain trusted executive relationships with senior business leaders like CIOs, CFOs, and CHROs
- Manage the complete customer post-sales journey encompassing implementation, adoption, and value realization
- Accountability for key performance indicators including technical health, customer satisfaction, renewals, and expansion
- Translate customer business goals into platform roadmaps tied to measurable outcomes
- Establish clear success metrics, monitor ongoing progress, and adjust strategies as project milestones evolve
- Coordinate co-delivery models involving internal teams, global system integrators, and SI partners
- Apply a discovery-first approach before proposing solutions and engage advisory sessions or expert services when needed
- Contribute to readiness and implementation strategies designed to shorten time-to-value
- Support delivery governance on complex, multi-tracked programs and organizational change initiatives
- Build and communicate the overarching value story for accounts beyond standard professional services return on investment
- Champion best practices and stay informed on how artificial intelligence and agentic features influence operating models
Requirements
- 8 to 12 years of professional experience within a consulting or professional services setting
- Exposure to technology-enabled transformations such as digital, SaaS, or enterprise software
- Demonstrated experience working with or supporting CxO-level stakeholders
- Background working with large enterprise accounts in India
- Familiarity with digital transformation principles including design, implementation, and management
- Experience integrating artificial intelligence into work processes, problem-solving, and decision-making
- 2 to 5 years of experience working on large, multi-tracked programs, ideally including organizational change management
- Emerging expertise in IT, HR, or GBS transformation areas
- Experience partnering with Big 4 or large system integrators in delivery contexts
Qualifications
- Prior exposure to the ServiceNow platform is considered a strong plus
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of the Customer Success Executive role?
The position is located in Mumbai.
What is the employment type?
The posting specifies full-time employment.
What experience is required for this position?
Candidates must have 8 to 12 years of experience in a professional services or consulting environment with exposure to technology-enabled transformations, along with experience managing CxO-level stakeholders and large enterprise accounts in India.
Is salary information provided in the posting?
No, the salary is not stated in the job posting.
Sample Interview Questions
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