Remote opportunity at
ServiceNowSenior Reliability Engineer - Veza
ServiceNow is seeking an exceptional Staff Site Reliability Engineer to join the Veza organization. Veza specializes in identity security, offering an Access Graph platform that maps…
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About This Role
ServiceNow is seeking an exceptional Staff Site Reliability Engineer to join the Veza organization. Veza specializes in identity security, offering an Access Graph platform that maps identity ecosystems across cloud, SaaS, on-premises, and custom applications to give enterprises visibility and control over human, non-human, and agentic identities. As part of ServiceNow following its acquisition, Veza combines its AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows. In this…
Job Description
ServiceNow is seeking an exceptional Staff Site Reliability Engineer to join the Veza organization. Veza specializes in identity security, offering an Access Graph platform that maps identity ecosystems across cloud, SaaS, on-premises, and custom applications to give enterprises visibility and control over human, non-human, and agentic identities. As part of ServiceNow following its acquisition, Veza combines its AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows.
In this role, you will take charge of enterprise-wide reliability and infrastructure projects, architect solutions for Cloud Prem and SaaS clients, and establish site reliability engineering best practices. You will collaborate cross-functionally with engineering, product, and customer success teams while mentoring fellow team members. This position suits an independent professional who thrives in ambiguous environments, handles critical incidents with root cause analysis, drives automation to cut down manual workloads, and provides tier 2 and tier 3 technical support to enterprise customers dealing with complex configurations.
Responsibilities
- Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
- Architect and deploy solutions at scale for Cloud Prem and SaaS customers
- Drive technical innovation and establish site reliability engineering best practices across the organization
- Manage critical incidents, conduct root cause analysis, and execute long-term resolutions
- Build automation solutions to streamline operations and decrease manual workloads
- Engage in on-call rotations and ensure effective incident handoff and documentation
- Handle compliance-focused infrastructure initiatives and collaborate with security teams on cloud control implementation
- Partner with engineering, product, and customer success teams to align reliability targets with business goals
- Deliver tier 2 and tier 3 technical assistance to enterprise customers facing complex troubleshooting challenges
- Guide customers directly through deployment, configuration, and integration hurdles
- Conduct technical onboarding and offer expert platform architecture advice
- Draft customer-facing documentation, troubleshooting guides, and operational run-books
- Mentor site reliability engineering and broader engineering team members to enhance technical capabilities
Requirements
- US Citizenship required due to federal security clearance obligations
- At least 7 years of professional background in Site Reliability Engineering, DevOps, or Infrastructure Engineering
- Minimum of 5 years of hands-on work with AWS including VPC, EC2, RDS, EKS, and CloudFormation alongside cloud automation
- Expert knowledge of Kubernetes, Helm, Linux, and Terraform
- Solid background in the GitOps model, distributed version control, and CI/CD pipelines
- Familiarity with monitoring platforms such as Prometheus, Grafana, and DataDog
- Proficiency in programming and scripting languages like Python, Go, and Bash for automation and code review
- Direct operational experience with major compliance frameworks including SOC 1/2, ISO 27001, and FedRAMP Moderate or High
Qualifications
- Bachelor of Science degree in Computer Science or a related field, or equivalent practical experience
- Demonstrated experience utilizing Bazel and CueLang
- Background in implementing compliance-as-code patterns along with automated compliance scanning and remediation
Core Skills
Benefits
- Base pay ranging from $114,700 to $195,000 per year
- Equity when applicable
- Variable and incentive compensation
- Health plans featuring flexible spending accounts
- 401(k) Plan that includes a company match
- Employee Stock Purchase Plan
- Matching donations program
- Flexible time away plan
- Family leave programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The base pay for this position ranges from $114,700 to $195,000 per year, with total compensation varying based on qualifications, skill level, competencies, and work location.
Is remote work permitted for this position?
The posting lists the location as remote, and the company notes that it approaches its distributed work environment with flexibility and trust through assigned work personas.
Are there any citizenship or clearance prerequisites?
Yes, US citizenship is required because the position requires or may require a federal security clearance.
What kind of experience is needed to apply?
Candidates must have at least 7 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering, along with 5 years working with AWS and cloud automation.
Sample Interview Questions
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