Remote opportunity at
LimeFlightCustomer Success Manager (French-speaking) - Airline or Airline Catering 80-100% (Europe, 100% remote)
LimeFlight, headquartered in Zurich with team members spanning 11 countries, seeks a Customer Success Manager (French-speaking) for a full-time, 100% remote position operating at 80-100% capacity.…
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About This Role
LimeFlight, headquartered in Zurich with team members spanning 11 countries, seeks a Customer Success Manager (French-speaking) for a full-time, 100% remote position operating at 80-100% capacity. The company focuses on sustainable inflight service management technology solutions aimed at shaping a zero-waste future for aviation. This role suits a proactive professional who wants to work in a diverse, international environment centered on creativity and collaboration. In this position, the selected candidate…
Job Description
LimeFlight, headquartered in Zurich with team members spanning 11 countries, seeks a Customer Success Manager (French-speaking) for a full-time, 100% remote position operating at 80-100% capacity. The company focuses on sustainable inflight service management technology solutions aimed at shaping a zero-waste future for aviation. This role suits a proactive professional who wants to work in a diverse, international environment centered on creativity and collaboration.
In this position, the selected candidate manages a portfolio of airline clients to secure long-term success, retention, and growth. Responsibilities include serving as a trusted advisor to key stakeholders across management, IT, and operations, conducting business reviews, and overseeing implementation and onboarding phases. Additional duties involve driving product adoption, identifying expansion opportunities, conducting training sessions and workshops, and acting as the internal voice of the customer.
Responsibilities
- Manage and own a portfolio of key airline customers
- Build and maintain trust-based relationships with stakeholders in IT, operations, and management
- Lead regular business reviews and management meetings
- Monitor customer health, satisfaction, and adoption to drive retention and expansion revenue
- Identify cross-sell and upsell opportunities for services, integrations, and modules
- Support onboarding and implementation phases by guiding clients through data setup and integrations
- Deliver workshops and targeted training sessions to promote feature adoption and best practices
- Provide structured feedback internally to influence product development based on the customer voice
Requirements
- 3 to 5 years of minimum experience in the Airline Industry or Airline Catering Industry
- Bachelor's degree in Information Technology, Business Administration, or a related field
- Strong communication and stakeholder management skills
- Commercial mindset focused on growth and value creation
- Proactive, ownership-driven approach to customer success
- High level of organization and reliability
- Fluency in English and French
- Willingness to travel up to 20 percent annually for on-site customer visits
Qualifications
- Experience working with complex B2B software solutions or SaaS products
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is 100 percent remote within a team distributed across 11 countries.
What is the expected travel requirement for this role?
Candidates should expect to travel up to 20 percent of the year for on-site visits with customers.
What industry experience is required?
Applicants must have a minimum of 3 to 5 years of experience in either the airline industry or the airline catering industry.
What is the hiring process like?
The recruitment process includes a 45-minute recruiter screen, a 1-hour interview with the hiring manager, a 30-minute technical interview, and a final discussion with peers and founders.
What salary is offered for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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