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CodekeeperCustomer Success Specialist (LegalTech)
Codekeeper is hiring a remote, full-time Customer Success Specialist for a LegalTech business where customer communication, technical support and legal drafting come together. The specialist helps…
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About This Role
Codekeeper is hiring a remote, full-time Customer Success Specialist for a LegalTech business where customer communication, technical support and legal drafting come together. The specialist helps customers achieve the results they expect from the company's product or service, serving as the connection between the business and its clients. Satisfaction and retention are central to the role. Responsibilities are varied. The specialist handles questions from users and prospects about the services…
Job Description
Codekeeper is hiring a remote, full-time Customer Success Specialist for a LegalTech business where customer communication, technical support and legal drafting come together. The specialist helps customers achieve the results they expect from the company's product or service, serving as the connection between the business and its clients. Satisfaction and retention are central to the role.
Responsibilities are varied. The specialist handles questions from users and prospects about the services and about managing their accounts, helps clients link their source code management platforms and checks that the configuration is correct on the company side, and answers prospective buyers over email and website chat. The job also includes preparing review reports on information clients submit, then returning them, and drafting legal language for written agreements that reflects each client's needs. A manager reviews those documents before they go out.
The position also involves legal research and general support on legal questions. The posting notes that deep legal or engineering background is not required, while understanding LegalTech concepts is treated as critical.
Codekeeper was founded by technology professionals to modernize escrow for cloud-based software and works to limit third-party risk for its clients. It operates remote-first, keeps its main office in The Hague, and describes a fun, passionate group that gathers regularly, offers a dedicated period for ramping up after joining, and values candid conversation.
Responsibilities
- Answer questions from users and leads about services and account administration, aiming for quick, accurate replies
- Help clients connect their source code management platforms and confirm the setup on the company side
- Respond to prospective customers by email and website chat, beginning success at first contact
- Draft review reports on client-supplied information and return them
- Write legal clauses for agreements based on each client's stated needs
- Prepare documents for manager sign-off before sending them to clients
- Conduct legal research and provide support on legal questions
Requirements
- Understanding of LegalTech concepts
- Ability to draft legal documents
- Excellent written English
- Analytical reasoning and a proactive outlook
- Strong organization and detail orientation
- Adaptability and multitasking in a fast-moving setting
- Working knowledge of web-based productivity tools such as Google Docs
Qualifications
- Previous work in customer success or a comparable role
- Experience with clients of different sizes and sectors
Core Skills
Benefits
- Passionate, fun-loving colleagues and periodic team gatherings
- Startup mindset with plenty of growth opportunities
- Onboarding paired with a dedicated ramp-up window
- Supportive team that welcomes open dialogue and candid input
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the listing is remote.
Is legal experience required?
The posting says a deep legal or technical background is not needed, but familiarity with LegalTech concepts is considered critical.
What skills does the role emphasize?
Drafting legal documents, excellent written English, and strong organization and attention to detail are highlighted.
Is a salary listed?
The posting does not specify a salary.
Sample Interview Questions
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