Remote opportunity at
VercelCustomer Support Engineer
Vercel is seeking a remote Customer Support Engineer to help users troubleshoot technical issues and answer questions regarding the company's products and services. Vercel acts as…
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About This Role
Vercel is seeking a remote Customer Support Engineer to help users troubleshoot technical issues and answer questions regarding the company's products and services. Vercel acts as an agentic infrastructure provider that assists builders in moving from initial concepts to production environments efficiently and securely. This company is trusted by developers globally and organizations such as OpenAI, PayPal, Ramp, and Supreme. This role suits professionals who enjoy technical writing, possess strong…
Job Description
Vercel is seeking a remote Customer Support Engineer to help users troubleshoot technical issues and answer questions regarding the company's products and services. Vercel acts as an agentic infrastructure provider that assists builders in moving from initial concepts to production environments efficiently and securely. This company is trusted by developers globally and organizations such as OpenAI, PayPal, Ramp, and Supreme.
This role suits professionals who enjoy technical writing, possess strong communication abilities, and want to uncover the root causes of complex problems. The position requires handling support tickets across all user tiers, engaging with the community, building internal tools alongside engineering teams, and assisting Customer Success Managers with Enterprise accounts. Team members operate within a global environment and participate in evening, weekend, and on-call schedules based on a rotating roster.
Responsibilities
- Manage and resolve inquiries and issues for all platform users across various channels
- Engage with the user community to offer guidance and support
- Build and enhance internal tools in collaboration with the engineering group
- Perform routine engineering tasks and specialize in a designated product domain
- Refine internal policies, procedures, and documentation
- Support Customer Success Managers with Enterprise-level requests
Requirements
- Background in frontend development
- Strong understanding of serverless computing and cloud technologies
- Commitment to engineering permanent fixes for underlying problem root causes
- Exceptional written and verbal communication skills
- Ability to collaborate effectively within a distributed global team
- Willingness to participate in weekend and on-call scheduling rotas
Qualifications
- Experience with React and Next.js
- Experience in backend development, particularly using Node.js
- Openness to working a Saturday-Tuesday schedule with higher compensation
- Familiarity with CDNs and cloud infrastructure setup
- Experience utilizing monorepos or custom CI/CD pipelines
- Proficiency in DNS concepts with the ability to explain them clearly
- Experience with procedural communication and incident management
- Mentorship experience to guide peers
Core Skills
Benefits
- Competitive salary and stock options
- Inclusive Healthcare Package available for US staff only
- Fully remote flexible working structure
- Professional development opportunities including mentorship and event sponsorships
- Unlimited paid time off with a recommended minimum of four weeks annually
- Generous equipment credit
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role features a flexible working style and is 100 percent remote with teammates located across the globe.
What are the working hours or schedule requirements?
Staff members must be comfortable working evening, weekend, and on-call shifts according to a rotating roster system. There is also an optional Saturday-Tuesday schedule available with higher compensation.
What compensation and perks are provided?
The position includes competitive compensation, stock options, an inclusive healthcare package for US employees, event and mentorship opportunities, generous gear credit, and unlimited PTO with four weeks recommended annually.
What is the salary for this job?
The specific salary is not stated in the job posting.
Sample Interview Questions
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