Opportunity at
CriblCustomer Support Manager
Cribl is looking for a Customer Support Manager to join a specialized support group within the organization. The company builds telemetry infrastructure for the artificial intelligence…
Career Tools
About This Role
Cribl is looking for a Customer Support Manager to join a specialized support group within the organization. The company builds telemetry infrastructure for the artificial intelligence era, helping enterprise organizations manage and analyze telemetry data. In this position, the individual will lead a technical team focused on customer success and data management systems. This role suits an experienced leader with technical aptitude who enjoys coaching engineers and assisting clients. The…
Job Description
Cribl is looking for a Customer Support Manager to join a specialized support group within the organization. The company builds telemetry infrastructure for the artificial intelligence era, helping enterprise organizations manage and analyze telemetry data. In this position, the individual will lead a technical team focused on customer success and data management systems.
This role suits an experienced leader with technical aptitude who enjoys coaching engineers and assisting clients. The position involves guiding a support staff, managing escalations, tracking performance metrics, and building product knowledge. The work requires participation in standby, on-call, or off-hours duties as needed.
Cribl operates globally and maintains a remote-first work environment, building software as a collaborative business. The base salary for this position ranges from $116,000 to $181,000 per year, determined by geographic location, skills, and experience, with eligibility for the corporate bonus program and various employee benefits.
Responsibilities
- Manage an industry leading team
- Handle customer support escalations
- Review cases, metrics, and statistics to ensure departmental success
- Mentor and coach engineers
- Create, maintain, and enhance processes and procedures
- Build technical knowledge in company products and positioning
- Ensure team success regarding SLAs and customer satisfaction metrics
- Participate in standby, on-call, or off-hours duties
Requirements
- Minimum of 3 years of experience as a leader of a highly technical team
- 10 years of experience in customer-facing roles
- Proven leadership and mentoring abilities for technical engineers
- Strong technical skills to mentor engineers and guide customers
- Strong written and verbal communication skills
- Understanding of big data and its importance to companies
Qualifications
- Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies
- Experience with AWS, Azure, GCP, and other cloud platforms
Core Skills
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Life insurance
- Paid holidays
- Paid time off
- Fertility treatment benefit
- 401(k)
- Equity
- Corporate bonus program eligibility
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Customer Support Manager role?
The base salary ranges from $116,000 to $181,000 per year, depending on geographic location, job-related knowledge, skills, and experience.
Is this a remote position?
Yes, Cribl operates with a global workforce and is a remote-first company, though the posting lists the on-site status as on-site.
What experience is required for this job?
Candidates must have a minimum of 3 years of experience leading a highly technical team and 10 years of experience in customer-facing roles.
What benefits are included?
Cribl offers health, dental, vision, short-term disability, and life insurance, paid holidays, paid time off, fertility treatment benefits, 401(k), equity, and eligibility for the corporate bonus program.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.