Opportunity at
SEEKCustomer Support Officer
SEEK is hiring a Customer Support Officer for a full-time, on-site role. In this position, the worker will handle customer inquiries submitted via email, assisting users…
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About This Role
SEEK is hiring a Customer Support Officer for a full-time, on-site role. In this position, the worker will handle customer inquiries submitted via email, assisting users with verification procedures and technical troubleshooting for SEEK Pass. The individual will resolve tickets using provided instructions and tools, escalate complex cases when necessary, and maintain an organized workflow that balances speed and precision. Additional duties include identifying urgent matters, logging frequent customer feedback…
Job Description
SEEK is hiring a Customer Support Officer for a full-time, on-site role. In this position, the worker will handle customer inquiries submitted via email, assisting users with verification procedures and technical troubleshooting for SEEK Pass. The individual will resolve tickets using provided instructions and tools, escalate complex cases when necessary, and maintain an organized workflow that balances speed and precision. Additional duties include identifying urgent matters, logging frequent customer feedback to refine internal processes, and maintaining thorough documentation to ensure seamless communication.
This role suits individuals with strong written communication skills and a patient, empathetic approach to problem-solving. Applicants must be comfortable working within a queue-driven environment, exercising good judgment, and adapting to new products quickly. Candidates who possess background experience in digital support channels, start-up environments, or Zendesk are encouraged to apply.
Responsibilities
- Answer customer questions via email with empathy and clarity
- Assist users through verification steps and troubleshoot technical problems within SEEK Pass
- Investigate problems utilizing authorized resources and escalate cases requiring specialist intervention
- Handle a task queue while maintaining accuracy, speed, and positive user outcomes
- Identify critical or urgent events and apply appropriate escalation procedures
- Record recurring inquiries and user feedback to help enhance products and internal guides
- Maintain detailed and organized records for teammates and customers
Requirements
- Prior background in customer service or support, preferably through digital channels such as email, live chat, messaging, or Zendesk
- Proficiency in written communication to simplify complex concepts
- A calm, respectful, and warm demeanor when dealing with pressured or frustrated users
- Sound judgment regarding independent investigation, seeking assistance, and escalation
- Adaptability, curiosity, and the capability to quickly master new products and workflows
- Capacity to maintain precision while balancing competing priorities in a queue-managed setting
Qualifications
- Background in a start-up setting alongside agile software development teams
- Experience in scaling operations and operationalising processes
- Proficiency using Zendesk
- Relevant university degree
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The position is full-time.
Where is the job located and what is the remote policy?
The posting specifies an on-site role, but a specific city location is not stated.
What salary does SEEK offer for this position?
The job posting does not specify the salary for this role.
Do I need a university degree to apply?
A relevant university degree is considered advantageous, but the posting does not list it as a mandatory requirement.
Sample Interview Questions
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