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CoinTrackerCustomer Support (Season Contractor)
CoinTracker is hiring a Customer Support (Season Contractor) for a remote, contract-based position. CoinTracker develops digital asset tax and portfolio tracking software, alongside Nino, an artificial…
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About this role
Customer Support (Season Contractor) at CoinTracker is a contract role. Work arrangement: Remote. Location: Applicants in United States only. The listed pay is USD 50/yr. It was posted on Nov 5, 2026. This listing is paused and not taking applications at the moment.
Job Description
CoinTracker is hiring a Customer Support (Season Contractor) for a remote, contract-based position. CoinTracker develops digital asset tax and portfolio tracking software, alongside Nino, an artificial intelligence financial planning tool. The organization operates as a fully distributed team and has tracked substantial cryptocurrency volume with backing from major venture capital firms and partnerships with industry leaders.
This seasonal role runs from January 11, 2027, through April 15, 2027, though dates may change based on business needs. The contractor will assist cryptocurrency users during the high-demand tax season. Responsibilities include managing support inquiries via written communication, investigating complicated wallet, exchange, and tax-reporting problems using cryptocurrency knowledge and deductive reasoning, and reporting recurring issues to internal teams. Successful contractors are expected to meet service-level targets, maintain high quality and customer satisfaction metrics, and handle ambiguous problem environments effectively.
Responsibilities
- Manage customer inquiries in the support queue using empathetic written communication and reliable follow-through
- Examine intricate product, wallet, exchange, and tax-reporting problems through evidence and deductive reasoning
- Navigate unfamiliar issues in ambiguous conditions, test hypotheses, and inform clients of next steps
- Collaborate with support colleagues, leads, Product, and Engineering when deeper reviews are necessary
- Achieve established service-level, quality, and customer-satisfaction targets throughout the seasonal contract
- Record recurring problems and suggest enhancements for support procedures, documentation, and the platform
Requirements
- At least 3 years of experience in customer support, including exposure to technical support
- Comprehensive understanding of cryptocurrency and the ability to apply it to wallet, exchange, and transaction inquiries
- Clear and empathetic written communication skills capable of simplifying complex concepts
- Creative problem-solving abilities and comfort handling unfamiliar issues in an ambiguous setting
- Dependable ownership and adherence to the agreed seasonal schedule and support workflows
Qualifications
- Experience providing customer support through chat and email
- Familiarity with Zendesk or comparable ticketing platforms
- Prior tax-season support background
- Practical familiarity with CoinTracker or rival crypto-tax software
- Background in updating documentation or workflows based on recurring user issues
Core Skills
Benefits
- Compensation is paid at USD 50 per hour, regardless of candidate location
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, CoinTracker operates as a fully distributed team, and the role is remote.
What is the compensation for this role?
The compensation is USD 50 per hour, and a candidate's location does not impact this pay rate.
What are the employment dates for this seasonal position?
The likely dates of employment are from January 11, 2027, to April 15, 2027, though these dates are subject to change depending on business needs.
What kind of experience is required?
Applicants must have at least three years of customer support experience with exposure to technical support, an extensive understanding of crypto, clear written communication skills, and the ability to handle ambiguous problems.
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