Opportunity at
WiseCustomer Support Specialist - Arabic
Wise is hiring an on-site Customer Support Specialist - Arabic to join the team in Hyderabad on a full-time basis. This role focuses on delivering accurate,…
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About This Role
Wise is hiring an on-site Customer Support Specialist - Arabic to join the team in Hyderabad on a full-time basis. This role focuses on delivering accurate, customer-focused service and resolving complex issues across various communication channels, including phone, chat, and email. The position requires an individual who can maintain professional composure, diffuse escalating situations, and align daily support with the organizational mission. Key duties involve managing customer interactions, adhering to…
Job Description
Wise is hiring an on-site Customer Support Specialist - Arabic to join the team in Hyderabad on a full-time basis. This role focuses on delivering accurate, customer-focused service and resolving complex issues across various communication channels, including phone, chat, and email.
The position requires an individual who can maintain professional composure, diffuse escalating situations, and align daily support with the organizational mission. Key duties involve managing customer interactions, adhering to data security guidelines, maintaining detailed interaction records, and collaborating with internal servicing teams such as KYC, Complaints, and PayOps. Candidates should expect to participate in team discussions, engage in continuous professional development, and remain adaptable to changing processes.
This opportunity suits candidates who possess previous contact center experience, excellent communication skills in both English and Arabic, and a willingness to work flexible schedules that may include days, nights, weekends, and public holidays.
Responsibilities
- Meet performance goals across KPIs including case resolution, productivity, and quality measures on phone, chat, and email channels
- Communicate professionally with customers while adapting tone and utilizing active listening and empathy
- Take ownership of contact resolution using critical thinking and handle escalated interactions
- Manage escalations to other servicing teams such as KYC, Complaints, and PayOps
- Follow data security procedures and maintain interaction records according to company standards
- Contribute to team discussions, share ideas, provide peer support, and participate in feedback sessions
- Engage in professional development in line with the career map and company values
Requirements
- Minimum of one year of customer support experience in a contact centre
- Fluent in both English and Arabic
- Minimum typing speed of 45 words per minute
- Flexibility in working hours and shifts including days, nights, weekends, and public holidays
- Legal authorization to work in the assigned location
- Successful completion of a background screening
Qualifications
- Experience working across multiple channels including phone, chat, and email
- Track record of meeting quality standards in a contact centre environment
- A desire to grow a career within customer support
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or on-site?
The posting specifies that this is an on-site position located in Hyderabad.
What is the employment type?
The position is full-time.
What language skills are required?
Candidates must be fluent in both English and Arabic.
What salary does Wise offer for this position?
The salary is not stated in the job posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
