Opportunity at
WiseCustomer Support Specialist
Wise seeks a Customer Support Specialist for an on-site position in Hyderabad. In this role, the selected professional serves as the primary contact for customers, acting…
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About This Role
Wise seeks a Customer Support Specialist for an on-site position in Hyderabad. In this role, the selected professional serves as the primary contact for customers, acting as a customer advocate and problem solver. The position involves managing complex inquiries through telephone, chat, and email channels while maintaining company values and supporting the mission of borderless money movement. The job requires working night shifts and operating in a work-from-office environment. Compensation…
Job Description
Wise seeks a Customer Support Specialist for an on-site position in Hyderabad. In this role, the selected professional serves as the primary contact for customers, acting as a customer advocate and problem solver. The position involves managing complex inquiries through telephone, chat, and email channels while maintaining company values and supporting the mission of borderless money movement.
The job requires working night shifts and operating in a work-from-office environment. Compensation includes an annual salary of 6.7 LPA along with Restricted Stock Units. Responsibilities center on resolving consumer issues end-to-end, hitting performance key performance indicators, applying product knowledge, and following security protocols.
Responsibilities
- Deliver assistance through phone, chat, and email with the goal of complete case resolution
- Address consumer questions using sound judgment and empathy to avoid unnecessary escalations
- Achieve performance benchmarks related to resolution speed, quality metrics, and handling duration
- Apply region-specific product and procedural knowledge during interactions
- Convey information clearly while adapting communication styles to suit the context
- Document cases accurately using standardized handling procedures
- Adhere to data privacy and security guidelines across all communication channels
- Engage in knowledge sharing, team meetings, and process improvements
- Manage personal professional growth utilizing feedback, coaching, and career mapping resources
Requirements
- Possess a graduate degree in any field of study
- Bring a minimum of two years of total customer service background
- Accumulate at least two years of specific experience in voice or inbound call operations
- Demonstrate strong verbal and written English communication skills
- Show computer proficiency and the ability to operate CRM or ticketing software simultaneously
- Agree to work rotating schedules, weekends, and holidays according to queue demands
Qualifications
- Background in financial services, fintech, banking, or payments support
- Prior exposure to anti-money laundering, know-your-customer, or fraud handling procedures
- History of achieving metrics such as customer satisfaction scores, quality ratings, and average handling time
- Experience assisting international users across various time zones
Core Skills
Benefits
- 6.7 LPA salary
- Restricted Stock Units
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Hyderabad and is performed from the office on an on-site basis.
What is the compensation package?
The compensation includes a salary of 6.7 LPA paired with Restricted Stock Units.
What shift schedule is required?
This is a night shift role that may require working rotating schedules, weekends, and holidays based on queue needs.
What experience is necessary to apply?
Applicants must hold a graduate degree in any discipline and have at least two years of customer service background, with a minimum of two years specifically in a voice or inbound call setting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.